(Remote) Google Data Support
5 days ago
Key Responsibilities
- Serve as the primary point of contact for users seeking support and assistance with Google Data Platform, including services such as Google BigQuery, Dataflow, and Cloud Storage.
- Respond to user inquiries and troubleshoot technical issues related to data ingestion, transformation, loading, and querying in Google Data Platform.
- Collaborate with users to understand their requirements and provide guidance on best practices for data engineering, data integration, and data management using Google Cloud tools.
- Assist users in setting up and configuring data pipelines, data models, and schemas in Google BigQuery to optimize data storage and retrieval.
- Troubleshoot and resolve issues related to data quality, data consistency, and performance within the Google Data Platform environment.
- Provide training and documentation to users on Google Cloud technologies and best practices, enabling them to effectively utilize the platform and resolve common issues independently.
- Collaborate with cross-functional teams, including data engineers, data analysts, and data scientists, to resolve complex technical challenges and ensure the smooth operation of the data platform.
- Monitor system performance and proactively identify opportunities for optimization, scalability, and efficiency improvements within the Google Data Platform environment.
- Document and maintain support tickets, issue resolutions, and knowledge base articles to facilitate efficient support delivery and knowledge sharing within the organization.
**Requirements**:
- Bachelor's or higher degree in Computer Science, Engineering, or a related field.
- Proven experience in a technical support role, preferably with expertise in Google Cloud technologies and Google Data Platform.
- Strong knowledge of Google Cloud services, particularly Google BigQuery, Dataflow, and Cloud Storage, and their capabilities for data engineering and analytics.
- Familiarity with SQL and experience in querying and manipulating data in Google BigQuery or similar data warehousing platforms.
- Excellent problem-solving skills and the ability to analyze complex technical issues and provide effective solutions.
- Strong customer service orientation and the ability to communicate technical concepts to non-technical users in a clear and concise manner.
- Experience in troubleshooting and resolving issues related to data quality, performance, and data consistency within a data platform environment.
- Familiarity with data integration processes, ETL concepts, and data modeling principles.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Strong organizational and time management skills to prioritize and manage multiple support requests effectively.
- Experience in the retail industry or understanding of retail data and analytics is a plus.
- Good spoken and written English.
Loại hình công việc: Toàn thời gian
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