(Senior) Training Manager

2 weeks ago

Hanoi, Vietnam AstraZeneca Full time

**(Senior) Training Manager - HN**

**About AstraZeneca and AstraZeneca Vietnam**

**AstraZeneca**

**AstraZeneca Vietnam**

As a Foreign Invested Enterprise with over 550 members, AstraZeneca is investing into Vietnam 310 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the domestic biopharmaceutical R&D and manufacturing capabilities.

Over the last three decades accompanying Vietnam’s sustainable development, AstraZeneca has run several impactful programmes in collaboration with the Government, Ministry of Health and healthcare partners to promote disease awareness, prevention and early detection. In recent years, AstraZeneca Vietnam has received several certificates of merit from the Prime Minister and Minister of Health, for excellent contributions to Vietnam’s vaccine diplomacy, fight against COVID-19 and advancement of cancer treatment and disease awareness. The company has also been recognized among Vietnam’s Top 100 Best Places to Work (2018 - 2022) with various other industry awards from BritCham, EuroCham, and government agencies.

**What you’ll do**

**Job Description / Capsule**

Develop field force capabilities (skills, behaviour, knowledge) to ensure continuous improvement of our field performance/activities to positively influence customer’s prescribing behaviour, delivering performance and building AZ’s long-term business.

Performing all training and facilitates field Force training activities. This includes planning and implementing all training programs and training events related to product knowledge, Patient Center Solution skills, role
- plays and skill development activities & workshops.

The role will drive field force best practices and tools across Business Units in line with Global/ Regional Commercial Excellence guidelines and materials.

**Typical Accountabilities**

**Training and Team Development**
- Collating field force training requirements identified through training needs analysis (Annual FF skills Assessment, Field Coaching forms, performance review, attendance at FF meetings/ trainings, etc.)
- Attending all global, regional meetings/trainings to learn new courses & localize them for best outcomes
- Formulating a training framework, training plan and road map for different seniority levels with clear objectives, KPIs for structured and integrated development of the field force aligned with the competency frameworks
- Organizing & delivering field force training programs and delivery is in an interactive and timely fashion (maximizing the digital/ omnichannel tools)
- For newcomers ensuring they fully equip all skills & knowledge requirement
- For experienced field force ensuring the key behaviours/ competencies are continuing to develop competency
- Collaborate with marketing in the development of product refresh training, handling objections, presentation for current & new brands/indication launches.
- Under alignment from FF Manager’s and Line Manager, provide in-field training support for MR’s
- Understand and disseminate the AZ Code of Conduct during training
- Running annual FF skills assessment, disease/ product knowledge assessment & generating insight reports incorporating performance against benchmarks and remedial actions required.
- Conduct/participate in other department training program where appropriated (Trainee Program, etc.)

**Reporting/ Administration**
- Record and update on-time commercial training metrics, e.g. training summary reports, individual training records, etc for management information
- Administration of on-going learning progress and skills/ knowledge assessment
- Distribute pre
- & post-course action plans for all training participants seeking active contribution from trainees and line managers

**Personal Development**
- Develop positive behaviours leading to enhanced effectiveness as outlined in Field Force Trainer Competency Framework
- Identify areas for self-development and own/discuss IDP with clear actions timeline
- Attend & participate in field force meetings with valued contribution
- Continuous update the environment changes that leading to new skills requirement for yourself & for commercial team
- Related Products/TA knowledge is required

**Education, Qualifications, Skills and Experience**

**Essential**
- Bachelors degree and or pharmaceutical/medical university degree. MBA or Business degree preferable.
- Minimum of 5 years in sales and or training manager in pharmaceutical or healthcare industry
- Have excellent interpersonal and people management skills, able to develop and maintain strong relationships with stakeholders.
- Be a good influencer, good at engaging with stakeholders
- Thorough understanding of market dynamics Demonstrated ability to lead, manage, coach, and develop
- Be a consummate sales professional with an excellent eye for detail, able to handle multiple projects adeptly and possessed of great amo

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