Credit Card Operation Supervisor
2 days ago
**Job Description**:
Description:
- Create, Supervise, update all processes, procedures, legal documents about card transaction operations
- Preparing process/ report to control and approve Card verification activities
- Working with departments, Card organizations and partner bank to solve disputes and fraud cases
- Participate in development of product and card service project
- Participate in system setting and testing
- Manage Customer experience and quality framework of cards operation
- Account management like re-issuance, replacements and other related card & statement activities
- Other tasks assigned by Head of Operations
**Required skills**:
Requirement:
- Card Operations knowledge and experience
- 05 Year experiences in processing chargeback disputes of Card, and at least 2 years in similar position
- Deep knowledge of Card operations
- Experience in manage fraud/ dispute
- Charge back Unit experience
- Good knowledge of credit card system and processes
- Good in English
- Effective Communication
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