Operation Team Leader

3 weeks ago


Ho Chi Minh City, Vietnam MANPOWER Full time

**Operation Team Leader (Call Center)**

**A. DETAIL**
**- Address**: Quang Trung Park, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City
**- Salary**:Competitive
**- Time** : 8 hours, 5 days/week, 2 days off flexible
**- Key Responsibilities**:
Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

Business Management Responsibilities
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. To build-up the project.
**- Requirements**:

- Fluency in English + Degree University/Colleges
- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.
- Must be available to work 24/7

**B.CONTACT INFORMATION**

○ **Call/zalo: 0397695489**

**Bộ phận nhân sự sẽ tiếp nhận thông tin và liên hệ lại bạn nhanh nhất có thể. Cảm ơn bạn đã quan tâm vị trí công việc từ Manpower Việt Nam. Thank you.**

Loại hình công việc: Toàn thời gian

Lương: 15.000.000₫ - 18.000.000₫ một tháng

Khả năng di chuyển đến nơi làm/chuyển nhà:

- Quận 12: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)

Thời hạn xin việc 01/05/2023



  • Ho Chi Minh City, Vietnam Gratitude Inc. Full time

    **Gratitude Inc**. is a leading professional HR Tech Recruitment firm specializing in the recruitment of permanent, contract and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam and USA for now. We are a Direct Sourcing Partner Company of the different top companies. We are...


  • Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...


  • Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...


  • Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Team Leader Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...


  • Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Webhelp Full time

    Customer Service/SupportLocation Ho Chi Minh, Vietnam***Job Title:Team Leader OperationsJob Description:The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core...


  • Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH transcosmos Việt Nam Tại Thành Phố Hồ Chí Minh Full time

    **Mô tả công việc**: (Mức lương: 16 - 18 triệu VNĐ) - Lead, manage and develop a team of Content Moderators, helping them to achieve their full potential and maintain high standards and quality of work. - Ensure that all services are delivered within the framework core values and in line with existing policies and procedures. - Actively promote...


  • Ho Chi Minh City, Vietnam Operation Smile Full time

    **Internship Operation Smile Vietnam in Hanoi & Ho Chi Minh** - Operation Smile Vietnam is part of a global alliance of Operation Smile Foundations and Resource Chapters dedicated to providing free treatment to children and adults suffering from cleft lips, cleft palates and other facial deformities. Besides, we also conduct Dental missions, Craniofacial,...


  • Ho Chi Minh City, Vietnam Manpower Core Group Inc. Full time

    Manage and responsibile for daily, weekly, monthly quartely, annually team performance. - Ensure team member achieve hourly, daily set targets (main & sub KPIs) - Motivate the team to achieve sales target. - Training providing sufficient support to team member to delivery expected performance. - Support the team member to handle difficult cases/calls. -...

  • Team Leader

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam DIGI-TEXX VIETNAM Full time

    Mô tả công việc/Job Description:Responsibilities: Receive and operate the project. Directly arrange tasks for employees in the group. Make a contingency plan to ensure the continuity of the project. Evaluating the situation and planning the operation of the project. Training team members. Evaluate employee performance, and support employees to improve...

  • C&b Team Leader

    3 weeks ago


    Ho Chi Minh City, Vietnam eurofins Full time

    Job Summary: - The Compensation and Benefits (C&B) Team Leader is responsible for overseeing the day - to - day operations of the Compensation and Benefits and Admin team. This role involves managing the design, development, and administration of the organization&039;s compensation and benefits programs. The Team Leader ensures compliance with relevant laws...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Manpower Core Group Inc. Full time

    Manage and responsibile for daily, weekly, monthly quartely, annually team performance. Ensure team member achieve hourly, daily set targets (main & sub KPIs) Motivate the team to achieve sales target. Training providing sufficient support to team member to delivery expected performance. Support the team member to handle difficult cases/calls. Reporting team...

  • IT Team Leader

    3 days ago


    Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Census Team Leader

    2 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Owe Operation Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) OBJECTIVE - Visit all potential water retailers on behalf of Owe Water Vietnam to conduct the Census work and identify exhaustively the retailers in one specific area. - Get an exhaustive vision of our potential business in the area ROLE & KEY RESPONSIBILITIES - Define all the retailers in one...

  • Operations Leader

    3 weeks ago


    Ho Chi Minh City, Vietnam DEK Technologies Full time

    DEK Technologies Vietnam is growing fast, and we are looking for an energetic Operations Leader to join our team! As an Operations Leader at DEK Technologies Vietnam, you will be responsible for planning, developing, implementing, and supervising daily administration and compliance operations of company. You will gain excellent interpersonal and...

  • Operations Leader

    4 weeks ago


    Ho Chi Minh City, Vietnam DEK Technologies Full time

    DEK Technologies Vietnam is growing fast, and we are looking for an energetic Operations Leader to join our team! As an Operations Leader at DEK Technologies Vietnam, you will be responsible for planning, developing, implementing, and supervising daily administration and compliance operations of company. You will gain excellent interpersonal and...

  • Telesales Team Leader

    3 weeks ago


    Ho Chi Minh City, Vietnam Công ty Cổ phần BPO Mắt Bão Full time

    **1. About the role**: - Manage and responsible for daily, weekly, monthly quarterly, annually team performance. - Ensure team member achieve hourly, daily set targets (main & sub KPIs) - Motivate the team to achieve sales target. - Training providing sufficient support to team member to delivery expected performance. - Support the team member to handle...

  • Team Leader

    4 weeks ago


    Ho Chi Minh City, Vietnam Webhelp Full time

    **Customer Service/Support** **Location** - Ho Chi Minh, Vietnam*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...

  • Team Leader

    3 days ago


    Ho Chi Minh City, Vietnam DIGI-TEXX VIETNAM Full time

    **Mô tả công việc/Job Description**: **Responsibilities**: - Receive and operate the project. - Directly arrange tasks for employees in the group. - Make a contingency plan to ensure the continuity of the project. - Evaluating the situation and planning the operation of the project. - Training team members. - Evaluate employee performance, and support...

  • Telesales Team Leader

    3 weeks ago


    Ho Chi Minh City, Vietnam Language Talent Solutions Full time

    Job Responsibilities: - Manage and responsible for daily, weekly, monthly quarterly, annually team performance. - Ensure team member achieve hourly, daily set targets (main & sub KPIs) - Motivate the team to achieve sales target. - Training providing sufficient support to team member to delivery expected performance. - Support the team member to handle...