Digital Customer Engagement Manager
4 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role focuses on the operation and management of the Customer Engagement Platform (CEP), utilizing Salesforce Marketing Cloud to enhance customer engagement. The Digital Customer Engagement Manager will oversee platform functionality, execute use cases, and collaborate with stakeholders to ensure effective use of the CEP, from initial setup to ongoing monitoring and optimization.
Customer Engagement Platform Operation & Management:
- Operate and maintain the CEP: Ensure the platform's accuracy, quality, and optimal performance (Data Cloud, Marketing Cloud, Intelligence)- Implement and manage use cases: Align use cases with organizational goals and customer engagement strategies.- Cross-functional collaboration: Support the deployment and management of use cases from various business stakeholders.- Analyze campaign performance: Derive insights from data to inform ongoing engagement strategies.- Training and support: Provide training and support to team members and stakeholders on using the CEP effectively.- Troubleshoot and optimize: Use basic coding principles to troubleshoot and optimize platform functionality.- Manage contracts, risks, and usages: Oversee 3rd party contracts, usages, expenses, and reporting.
Other Tasks:
Support digital engagement initiatives: Assist the team with other initiatives related to digital customer engagement.
-
Digital Engagement Specialist
7 days ago
Thành phố Hồ Chí Minh, Vietnam UOB Vietnam Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam as well as...
-
Digital Engagement Specialist
6 days ago
Thành phố Hồ Chí Minh, Vietnam Ngân Hàng TNHH Một Thành Viên United Overseas Bank Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China,...
-
[hcm] Customer Engagement Executive
2 days ago
Ho Chi Minh City, Vietnam timo digital bank Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **[HCM] Customer Engagement Executive (TCR)**: - **Mã tin đăng: 3284366**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
-
Business Engagement Manager
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam MSD Full time** THE OPPORTUNITY** Our team is innovating how we understand the needs of our healthcare consumers, patients/caregivers and HCPs in this VUCA world. Working cross functionally we are inventing new ways of communicating, interacting with our customers and patients, and measuring these experiences to drive continuous improvement and competitive...
-
Account Strategist, Engage, Google Customer
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in advertising, sales, marketing, consulting, or media. **Preferred qualifications**: - Experience in technology, account management, and achieving quotas to drive client growth. - Ability to assess and solve client needs through effective...
-
Project Manager/product Owner
6 days ago
Thành phố Hồ Chí Minh, Vietnam Kyanon Digital Full timeKyanon Digital *** - 09 Hoa Cau, Ward 7, Phu Nhuan, Ho Chi Minh- At office- Posted 3 hours ago- Skills: - Project Manager English Product Owner **Top 3 reasons to join us**: - Attractive salary and bonus package - Hybrid working model - Gain experience by working with largescale project **Job description**: - Kyanon Digital is a Vietnam-based tech...
-
Senior Customer Engagement Specialist
4 days ago
Ho Chi Minh City, Vietnam Fe Credit Full time**Phúc Lợi**: - Bảo hiểm - Tăng lương - Chế độ nghỉ phép **Mô Tả Công Việc**: **Phát triển các kênh thuộc quyền sở hữu của FE Credit & Übank**: - Phát triển & thực hiện các chiến lược thu hút khách hàng trên nền tảng các mạng xã hội của công ty - Chạy quảng cáo (Facebook, Tiktok,...
-
Customer Engagement Specialist
1 week ago
Ho Chi Minh City, Vietnam Fe Credit Full time**Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: **Owned Channels**: - Manage and improve online content, considering tracking SEO and Google Analytics data and provide to Unit Head...
-
Salesmanager - Vietnam
7 days ago
Thành phố Hồ Chí Minh, Vietnam Coats Digital Full timeLocation HCMC, Vietnam Hours Full Time Job reference 1156024101 Closing date 30/04/2025 **Date**:31 Dec 2024 **Location**: Vietnam **Company**:Coats Digital **Role Profile**: The Sales Manager role exists to drive revenue growth and strengthen Coats Digital’s position within large, high-value enterprise customers in the country that they are...
-
Project Manager
3 weeks ago
Hồ Chí Minh, Vietnam Trident Digital Tech Full timeThe Project Manager (PM) will oversee the planning, execution, and delivery of software projects. You will involve collaborating with cross-functional teams, managing resources, and ensuring that projects are completed within scope, time, and budget constraints while maintaining high-quality standards.If you find your suitable, please send your resume to:...
-
Digital Manager
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam AstraZeneca Full time**Digital Manager - HCM** **About AstraZeneca and AstraZeneca Vietnam** **AstraZeneca** **AstraZeneca Vietnam** As a Foreign Invested Enterprise with over 600 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the...
-
Operator Experience
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Unilever Full time**Location**: Ho Chi Minh **Function**: Unilever Food Solutions Marketing **Report to**: Country Marketing Manager At Unilever Food Solutions, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants, Caterers, Cafeteria to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr, Best...
-
Manager, Engage, Google Customer Solutions
7 days ago
Ho Chi Minh City, Vietnam Google Full time**Minimum qualifications**: - Bachelor's degree in Marketing and International Business, or equivalent practical experience. - 8 years of sales experience in technology, advertising, media agency, or internet, and experience growing a market. - Experience coaching and mentoring in a sales context. Experience creating plans to develop and maintain client...
-
Customer & Marcom Senior Manager
6 days ago
Thành phố Hồ Chí Minh, Vietnam Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Product Manager, Digital Business
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam VNG Full timeVNG Digital Business, a part of VNG's digital ecosystem, focuses on providing a wide range of B2B products and services using advanced technologies such as blockchain, AI, cloud computing, and security. Our data center is Tier III accredited, ensuring secure operations, data preservation, and scalability. With our expertise and technological capabilities, we...
-
Senior Performance Marketing Executive
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam Cake by VPBank - Digital Bank Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Digital Channel Strategy & Execution (Fintech Focus) - Develop and execute comprehensive digital marketing strategies aligned with the bank's growth objectives, focusing on acquiring new customers for our digital banking products (e.g., savings accounts, loans, payment solutions). - Plan and manage...
-
Customer Success Manager
4 days ago
Thành phố Hồ Chí Minh, Vietnam Filum.ai Full time**Why us?** Filum is a B2B Tech Startup operating in a rapidly evolving and high-potential market. Joining our Customer Success Department as one of its first key members means you’ll encounter exciting challenges daily. This role is not for the faint-hearted-it. It will either push your limits or redefine them. As a **Customer Success Manager (CSM)**,...
-
Associate Product Manager, Digital Business
5 days ago
Thành phố Hồ Chí Minh, Vietnam VNG Full timeVNG Digital Business, a part of VNG's digital ecosystem, focuses on providing a wide range of B2B products and services using advanced technologies such as blockchain, AI, cloud computing, and security. Our data center is Tier III accredited, ensuring secure operations, data preservation, and scalability. With our expertise and technological capabilities, we...
-
Thành phố Hồ Chí Minh, Vietnam DKSH Full timeLocation: Ho Chi Minh, VN, VN - Global Business Unit: - Job Function: Human Resources - Requisition Number: 175010 - Description: - **Job summary** Develop, implement, and evaluate effectiveness of Group-wide employee experience, engagement, recognition, and diversity programs to nurture a strong company culture, build high-performing teams, and ensure...
-
Customer Engagement Executive
4 days ago
Ho Chi Minh City, Vietnam Zenyum Full time**About Zenyum** Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual. We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce...