Senior IT Helpdesk Specialist

1 month ago

Hà Nội, Vietnam Công ty cổ phần THS Game (THS Game Joint Stock Company) Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
To provide support in Global IT project deployment as per SEA HQ. Managing of IT assets, licenses, maintenance and inventory updates. Support deployment and configuration of system and remote support globally.
- Manage IT assets, software licenses, maintenance and inventory list accuracy.
- Support deployment & configuration of the system (Laptop, desktop, Mac OS)
- Coordinate with the Singapore HQ on IT policies, system updates, and global initiatives.
- Train staff on new systems or software as required.
- Maintain documentation of all hardware, software, and network configurations.
- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
- Support in Ad-hoc Global IT project deployment as per HQ direction (migration, setting up new anti-virus software, change of equipment, server patching etc)
- Troubleshooting and rectification of helpdesk tickets from start to resolve.
- Offer technical support to company staff and troubleshoot computer problems
- Remediate and patch vulnerabilities of all approved endpoints.
- Provide remote support for staff in other locations, especially in Singapore HQ.
- Onsite support and liaison with HQ network team on all network related devices including firewalls, switches and access points etc.

**Pre-Requisites**:

- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
- Good working knowledge in Microsoft Technologies (Windows 10/11, Office 365, SharePoint, Office Suite)
- Fluency in English and Vietnamese to facilitate effective communication with the Singapore HQ and local staff.
- Knowledge of cybersecurity principles and practices.
- Familiarity with cloud platforms like AWS and Azure.
- Willing to learn and independent.
- Basic Network knowledge.
- Basic Server setup knowledge.
- Able to work under pressure.
- Strong analytical and problem-solving skills

**Education & Experience**
- IT certifications (like CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate) would be a plus.
- Experience working in a multicultural or international setting.
- Experience in managing relationships with vendors and contractors.
- Minimum 1-2 years of relevant working experience

**Are you game?

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