Svp, Head of Data

5 days ago

Ho Chi Minh City, Vietnam HSBC Full time

-Job Advert Details

**Some careers have more impact than others.**
- If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Wealth and Personal Banking (WPB**) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as an **SVP, Head of Data & Analytics, Vietnam WPB***

**Principal Accountabilities**

**Impact on the Business / Function**
- Responsible for developing a best practice Analytics, CRM and Data capability for WPB Vietnam. Setting the purpose and vision for the “data intelligence” specialisms locally.
- Industrial implementation of Data and Analytics outcomes to support customer management multi-channel and across: acquisition, cross sell, upsell, retention, win-back and remediation activity. Responsible from delivery of the incremental revenue targets from centrally generated leads using data, analytics and digital capabilities
- Customer engagement strategies that deliver a coherent multi-channel, multi-stage contact strategy to maximise customer relevance throughout their dialogue with HSBC in Vietnam. Lead organizationally and cross-functionally to avoid fragmented contact interventions across channels
- Responsible for the development, funding and implementation of an appropriate Communications Hub and Intelligence Hub (Analytics, Data and messaging) infrastructure that meets the needs of the customer and users.
- Work cross-functionally with the various BI/MI teams to standardise reporting and build a consistent and self-serve environment for colleagues across the organization
- Establishes Vietnam WPB Analytical and Data functional policies and standards, aligned to Group standards. Manages operational risk by ensuring adherence to Group Legal, Compliance, Regulatory, and Information Security standards.
- Accountable for ensuring that relevant global Analytic Specialisms and capabilities are leveraged to help deliver Vietnam growth aspirations

**Stakeholders**
- WPB Vietnam Heads of Business, Customer, Cards and Loans, Channels, Digital, COO and Risk
- All Functional Support businesses and Centres of Excellence, IT and Change Delivery ensuring support for strategy
- Customer Value Management and wider WPB country teams: Proposition, Product, Risk, Digital etc.
- Regional and Global Stakeholders in Data and Analytics leadership and wider Global WPB team

**Customers**
- Develops effective working relationships with key country stakeholders to maintain expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction of WPB Data and Analytics
- Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB.

**Leadership & Teamwork**
- Accountable for analytical insights and customer contact strategy design to support “always on” customer engagement (campaign & triggers) implementation.
- Responsible for collaboration across WPB teams
- Provide the personal leadership required both within the CoE and locally across business area to build engagement from individuals and the overall organization
- Responsible for leading the team, setting the future vision for Analytics and Data practices, ensuring appropriate support is in place to execute (whether financial or business endorsement).

*** **Operational Effectiveness & Control**
- Ensure timely, effective and accurate execution of customer contact run-way. Establishing transparent and appropriate level of approval process throughout all customer Growth, Operational and Remediation
- Work with Operational Risk and other key functions to define the optimal balance between sales, cost and customer service
- Implement and adhere to FIM process and standards to support Data governance, protection, quality and ethical use throughout Analytics and Data processes
- Ensure optimal deployment of best practices from the Global/Regional CoE to minimize risk and bring standardisation to common process
Qualifications
- At least 10 years’ experience in Analytics and Data or related functions in the financial/banking or allied sectors
- Master

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