Technical Support Salary Upto 15m

1 week ago

Hanoi, Vietnam Công ty TNHH Insights Full time

**Who We Are?**

**Insights LTD** is a Website/Mobile App Programming And Design Specialists.

We provide advanced solutions for open source & e-commerce for a wide range of projects.

**A: 3F Century Tower, Times City, 458 Minh Khai St, Hai Ba Trung, Hanoi.**

**About FoxEcom: FoxEcom is an agile Shopify team that develops smart & hyper efficient solutions for SMB markets.**

**We are looking for a Technical Supporter with**:

- Knowledge of Basic web development languages: HTML/CSS/JS
- Great communication and collaboration skills, comfortable with working cross-functionally with other teams.
- Workable English reading & writing skills.
- Passion for self-growth and willingness to pursue radical self-development.
- Self management, multitasking skills & ability to work under pressure.
- Attention to detail and good problem-solving skills
- Careful, patient, and empathize with the difficulties that customers face.

**Nice to have**
- Experience with customer support
- Experience with Shopify themes, Liquid HTML and Shopify’s features
- Young, energetic, hunger for knowledge, and always ready for new challenges
- Empathy, Patience, Hardworking

**What You Will Do**
- Troubleshooting technical issues
- Consult and guide customers in the process of using the product, as well as provide necessary documents.
- Providing timely and accurate customer feedback
- Following up with clients to ensure the problem is resolved
- Participate in customer support for technical issues and in-house customer success team.

**What we will do**
- Provide an environment in which you can grow either as an individual or who can contribute values in the big picture.
- Connect you with necessary mentorships and resources so that you can deliver the best possible outcomes.
- Give you the opportunities to constantly sharpen the skills you’re looking to develop, which will shape the future you pursue
- Work environment is fully equipped with modern laptops, computers, and necessary tools.

**What You’ll Get**
- A salary package of 8-15 Million VND/ month with fundamental benefits according to Vietnamese Labor Law
- Working day: 5 days a week from Monday to Friday
- Working hour: 7,5 hours per day
- 13th-month salary and salary review every year
- Yearly company trip, monthly team-building activities with parties on special days such as Women’s Day, YEP and Christmas

**Join us and you will get to**
- Join into a dynamic, creative, & challenging working environment and Work with international partners & tackle global challenges
- Build yourself up in any area you feel you need improvement. We invest heavily in our team and cultivate a vibrant learning culture.
- Retain ownership over your role and experiment with new processes to further enhance your day-to-day duties. We are always open for initiatives and creative solutions.
- Be yourself. We cherish diverse personalities by having no dress code and operating an open and dynamic working environment.

**Subject: [Position Applied] - [Full name]**

**Salary**: 8,000,000₫ - 15,000,000₫ per month

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