Technical Support Specialist

2 weeks ago


Hanoi, Hanoi, Vietnam public bank vietnam Full time
Your role & responsibilities
- **General Duties**:
  • 1) General_
  • Provide technical support and assistance to endusers and internal teams.
  • Troubleshoot and resolve software and hardwarerelated issues.
  • Document support requests and resolutions.
  • 2) Technical Support_
  • Assist with hardware and software installations, configurations, and maintenance, including infrastructure components such as Exadata and Oracle PCA.
  • Monitor and maintain system performance, including hardware components mentioned in our technology stack, like Oracle Linux.
  • Collaborate with crossfunctional teams to resolve technical challenges.
  • 3) Documentation_
  • Document hardware and software configurations, support processes, and technical solutions.
  • Maintain comprehensive records of support requests and configurations.
  • 4) Administrative_
  • Follow the policies and procedures of the bank, including adherence to IT security protocols.
  • 5) Policy_
  • Ensure compliance with the bank's IT policies and standards.
  • Promote a secure computing environment and IT security best practices.
Your skills & qualifications
- **Technical Requirements**:
  • Proficiency in troubleshooting hardware and software issues.
  • Experience with hardware and software installations, configurations, and maintenance, including infrastructure hardware components like Exadata and Oracle PCI, and operating systems such as Oracle Linux.
  • Knowledge of relevant technology stack components above for hardware and software support.
  • Familiarity with hardware and software configuration mentioned in our technology stack, including Oracle Linux.
  • Strong problemsolving skills and the ability to deliver highquality support.

Qualifications:

  • Previous experience as a Technical Support Specialist, with expertise in hardware and software configuration, preferably in the banking or financial services industry. Ability to learn with an overall course average of good or above for Fresher level.
  • Proficiency in the relevant technology stack components, particularly hardware and software, including Exadata, Oracle PCA, and Oracle Linux.
  • Strong analytical and problemsolving skills.
  • Excellent communication skills and the ability to assist endusers effectively.
  • Detailoriented with a commitment to delivering highquality technical support.
  • Knowledge of IT security best practices.
  • A proactive and positive attitude, with a willingness to adapt to new hardware and software technologies and processes.
Benefits for you- Outstanding career development opportunities

  • High performance & dynamic working environment
  • Great employment benefits
  • Negotiate
  • Insurance Coverage
  • Allowance & additional salary payment
  • Salary Review Annually
  • 18 days full paid leave per year
  • Training & Development
  • Annually Health Checkup

Cập nhật gần đây lúc:
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