Technical Support

2 weeks ago


Hanoi, Hanoi, Vietnam XIPAT Flexible Solutions Company Limited Full time

1. Responsibilities

  • Create and manage Jira tickets.
  • Handle users' complaints with a quick turnaround time.
  • Interact directly with the customers to understand the issues and provide proper solutions.
  • If needed, hop on a screensharing call to understand the problem and provide a solution quickly.
  • The mindset to engage with customers and gather information on how we can improve our products.
  • Follow all the guidelines and company policies.

2. Requirements

  • You should have at least 2 years of working experience as a technical support engineer.
  • Shopify experience is a must
  • Familiarity with Agile development methodologies
  • Strong JavaScript, HTML, Liquid and CSS knowledge.
  • You have abilities to handle multitask with prioritization and finish with a quick turnaround time.
  • Strong written and verbal communication skills.
  • Ability to learn new languages and technologies
  • Ability to work independently and collaboratively.
  • Be available to work from one of the following working schedules:

3.

Salary explainer:


  • Salary: Negotiable
- _
Bonus_: Based on the 5-star reviews you get on app platforms._

Salary:
From 14,000,000₫ per month

Education:

  • Bachelor's (required)

Experience:

  • Technical support: 1 year (preferred)

Language:

  • English (required)
Application Deadline: 2023/02/28

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