Bar Manager

24 hours ago

Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Strong mixologist experiences, who bring customers coming back for your unique drinks.
- Experiences to work for world-wide luxury hotel
- English must be fluently.
- Ensures the smooth operation of the Food and Beverage Division in the absence of the Director of Food & Beverage and/or the Assistant Director of Food and Beverage.
- Ensures all menus are well prepared and presentable, reviews the beverage lists in particular: the wine sections on a quarterly basis to keep the offerings interesting and diverse.
- Set Action plans and implement accordingly and ensure the results are communicated regularly (to) by the department heads.
- Supports the Training function by developing and guiding Department Trainers, maintaining the quality of School of Hospitality materials and encouraging learning among the Food & Beverage employees.
- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures that employees provide excellent service to internal customers at all departments of the hotel as appropriate, handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and in a timely manner
- Maintains positive guest and colleague interactions with good working relationships, maintaining good customer relationships.
- Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
- Manage cost proactively based on key performance indicators, works with the respective Managers as appropriate.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- Assists in the preparation, utilisation and update of the Annual Marketing Plan, broken down as necessary by department.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Monitors all operations, especially during peak business periods, working through the respective Assistant Managers to make adjustments where necessary.
- Check guest satisfaction on a daily basis and ensure all reasonable guest comments are addressed in a timely manner and in line
- Duty schedules will be flexible but not limited to business levels and requirements, in house events and proper coverage of a senior F&B manager has to be guaranteed at all times.
- Checking and ensure all back of house area is well arranged and all equipment is in good order (including all stores)
- Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
- Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

579354

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