Hn/hcm] Boutique Manager

2 weeks ago

Hà Nội, Vietnam OPENASIA Full time

**Company** : Tam Son International

**Deadline** : 31-01-2025

**Level** : Supervision/Management

**Location** : Ha Noi, HCMC

**Number of Headcount** : 1

**JOB DESCRIPTION**

**Leadership and Team Development**:

- Inspire, mentor, and lead a high-performing team to achieve sales targets and deliver outstanding customer service.
- Maintain the brand's standards of excellence by setting clear expectations and providing constructive feedback.
- Identify individual and team training needs. Partner with Trainers to implement training programs to enhance the team's product knowledge, sales techniques, and customer service skills.
- Foster a culture of excellence, collaboration, and continuous improvement by recognizing and rewarding high performance.
- Conduct regular performance reviews and create personalized development plans for team members.
- Attract and recruit the best talent available in the market through networking and scouting.

**Sales and Performance Management**:

- Drive sales performance through strategic planning, goal setting, and coordinate with office supporting team to orchestrate the full execution at boutique level that drive traffic, sales, and client KPIs
- Market & Sales data expert to identify trends, opportunities for growth, and areas needing improvement by Metier/ by Sales Staff.
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
- Make recommendations for store renovations or upgrades in order to increase sales and market share.

**Customer Experience**:

- Foster a welcoming and luxurious environment by ensuring the store ambiance reflects Hermès' brand values.
- Train staff to provide personalized attention to every customer, ensuring a memorable and unique shopping experience.
- Address customer inquiries and resolve issues promptly and professionally to ensure customer satisfaction.
- Implement customer service best practices, including follow-up communications and partner with CRM team to promote client relationship building programs, to exceed client expectations.
- Utilize feedback to continuously improve the customer experience and identify opportunities for enhancement.

**Client Relationship Management**:

- Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
- Actively work with CRM team to drive for bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
- Utilize CRM tools to track and manage the client relationship building assignment of the team.
- Closely follow up all client KPIs.

**Operational Excellence**:

- Oversee daily store operations, ensuring efficiency and adherence to Hermès' standards.
- Manage inventory effectively, including ordering, receiving, and conducting regular stock checks to prevent shortages or overstock situations.
- Ensure visual merchandising aligns with Hermès' guidelines and enhances the overall shopping experience.
- Maintain the store presentation to the highest standards, including cleanliness, organization, and display aesthetics.
- Streamline processes to enhance operational efficiency.
- Develop and manage staff schedules to ensure optimal coverage and efficient use of resources.
- Implement risk prevention measures, including stock loss prevention, safety protocols, and other potential risk related to invoicing, payment handling
- Full Profit and Loss responsibility for the store.
- Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.

**Compliance and Standards**:

- Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the Hermès brand.
- Address compliance issues promptly and implement corrective actions as necessary.

**JOB REQUIREMENT**
- High level of integrity, attention to detail, open minded and problem-solving skills.
- At least 10 years’ experience in luxury retail management, preferably with a high-end fashion brand.
- Exceptional leadership and interpersonal skills, with a track record of building and motivating teams.
- Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions.
- Outstanding customer service skills, with a passion for creating exceptional shopping experiences.
- Excellent communication and organizational skills, with the ability to manage multiple priorities.

**WHAT WE OFFER**
- Competitive salary packages with fixed 13th-month salary and performance bonus
- Premium health care insurance
- Annual performance review
- Sponsored sports activities
- Training section and rotation opportunities within subsidiaries
- Professional and creative working environment with up-to-date equipment
- You will be part of a collective adventure, joining a small dynamic team with great spirit and high standards
- You will discover a growing house with a strong and family base and

  • Hn/hcm] Account Manager

    6 days ago

    Hà Nội, Vietnam Công ty Cổ phần An Ninh Mạng Việt Nam Full time

    VSEC - Công ty CP An ninh mạng Việt Nam là công ty thành viên thuộc hệ sinh thái Tập đoàn Công nghệ G, được biết đến là một trong những công ty hoạt động đánh giá An toàn thông tin đầu tiên tại Việt Nam. Chúng tôi đã cung cấp Dịch vụ Bảo mật An toàn thông tin với chất lượng hàng...

  • Retail Executive/ Chuyên Viên Bán LẺ Urgent

    2 weeks ago

    Hà Nội, Vietnam OPENASIA Full time

    **Company** : Tam Son International **Deadline** : 31-12-2024 **Level** : Professional **Location** : HCMC, Ha Noi **Address** : HCM/ HN **Number of Headcount** : 1 **JOB DESCRIPTION** - Prepare weekly and monthly reports (sales, traffic, inventory and other reports) and analyze performance of each brand’s boutique - Chuẩn bị các báo cáo...

  • Account Lead/manager

    6 days ago

    Hà Nội, Vietnam PMAX Full time

    **Account Lead/Manager (HN)**: - Account, HAN - Ha Noi - Experienced, Manager - Mon - Fri, 9am - 6pm **Objectives**: We are looking for an Account Lead or Account Manager who can be on top of multi-project, manage the overall client portfolio independently, and be able to manage multiple projects at same time while easily pointing out key issues to...

  • [hn/hcm] Golfgroup TuyỂn DỤng ThƯ KÝ Pháp

    1 week ago

    Hà Nội, Vietnam Công ty cổ phần Tập đoàn Golf quốc Gia Việt Nam Golfgroup Full time

    **MÔ TẢ CÔNG VIỆC** 1. Soạn thảo các văn bản pháp lý cơ bản cho Học viện và các giấy tờ liên quan. 2. Tổng hợp, giám sát các báo cáo kinh doanh theo yêu cầu của cấp trên. 3. Đánh giá tuân thủ các quy trình, quy định nội bộ trong hoạt động kinh doanh. 4. Liên hệ giao dịch, hỗ trợ...

  • Senior Technical Project Manager

    7 days ago

    Hà Nội, Vietnam Smart OSC _ HCM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Lead the development team to ensure that assigned duties meet the business requirements and the company's objectives - Manage changes to the project scope, project schedule, and project costs - Build and manage a schedule to ensure work is identified, assigned and completed on time - Successfully...

  • Hn - Marketing Manager

    1 week ago

    Hà Nội, Vietnam Admicro Full time

    Marketing Manager **Location**: Hanoi **Reports to**: CEO Athena CM I) WHO WE ARE Admicro is currently one of the leading Digitals Advertising and Communications companies in the field of Internet advertising exploitation. We have been holding the largest market share in online advertisement, owning 20 internal sites, 5 exclusive newspapers and 151 partner...

  • Hn/hcm Gtm Tuyển SAP Consultant

    1 week ago

    Hà Nội, Vietnam Hunt Jobsgo Full time

    **Mô tả công việc**: (Mức lương: 70 - 80 triệu VNĐ) - Provide expert-level in solution proposal on SAP S/4 HANA project in presales and project base. - Independently manage and deliver assigned tasks and projects within established timelines. - Collaborate effectively with cross-functional teams to ensure winning in presales...

  • Cvrm Account Specialist

    1 week ago

    Hà Nội, Vietnam AstraZeneca Full time

    **CVRM Account Specialist - HN** **About AstraZeneca and AstraZeneca Vietnam** **AstraZeneca** **AstraZeneca Vietnam** As a Foreign Invested Enterprise with over 600 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the...

  • [hn/hcm] Công Ty Nda Group Tuyển Dụng Thực

    4 weeks ago

    Hà Nội, Vietnam Công ty NDA Group Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Triển khai truyền thông cho show chương trình phân tích người yêu để phát triển thương hiệu và dịch vụ cho công ty - Triển khai các chương trình tối ưu hóa tìm kiếm trên các mạng xã hội - Triển khai truyền thông theo kế hoạch của công...

  • Thực Tập Sinh Tuyển Dụng

    1 week ago

    Hà Nội, Vietnam Enghouse Homestay - Du Học Tiếng Anh Tại Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Tuyển dụng nhân sự cho vp HN và HCM (Giáo viên/tình nguyện viên người nước ngoài, Trợ giảng, Quản lý học tập, Telesales...) - Lên lịch và phỏng vấn sơ loại. Quản lý data ứng viên - Xây dựng thương hiệu tuyển dụng qua Facebook, Youtube,...

  • Senior Backend Developer

    5 days ago

    Hà Nội, Vietnam Uni Customs Consulting Full time

    With 8 years of experience in customs advisory, UNI Customs Consulting is a company that provides businesses with expert consultation to minimize risks and handle customs issues throughout their import-export process. We are seeking a full-time back-end developer with at least 3 years of experience. **RESPONSIBILITIES**: - Manage UNI software and database...

  • Sales Executive

    7 days ago

    Hà Nội, Vietnam CÔNG TY TRÁCH NHIỆM HỮU HẠN GIẢI PHÁP TOÀN CẦU IIJ VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and execute sales strategies to promote and sell IIJ Managed Cloud for AWS services. - Identify and target potential clients, including those in the AWS resale space. - Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. -...

  • Senior Client Advisor

    2 weeks ago

    Hà Nội, Vietnam OPENASIA Full time

    **Company** : Tam Son International **Deadline** : 31-01-2025 **Level** : Skilled Labor **Location** : Ha Noi **Number of Headcount** : 1 **JOB DESCRIPTION** Hermès is the name of a house, but above all it is the name of a family that, for almost two centuries, has written the history of a Parisian company founded on know-how and quality, tradition,...

  • Hn] Account Manager

    1 week ago

    Hà Nội, Vietnam GMO Runsystem Full time

    **Vị trí** **Account Manager (Korean)** **Hình thức tuyển dụng** - Nhân viên chính thức **Nội dung công việc**Qualifying**: Being sharp and smart to question the prospect and convert them to a sales qualified lead (SQL).**Developing**: Coordinating with the Pre-Sales Team to consult solutions to the SQL, promoting the conversation/...

  • General Manager

    1 week ago

    Hà Nội, Vietnam SUPER HOTEL Candle Full time

    **Hạn nộp**: 30/09/2024 Mức lương: 20 - 30 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Quản lý, điều hành Vị trí Tổng giám...

  • Hn - Marketing Manager

    1 week ago

    Hà Nội, Vietnam Admicro Full time

    Chủ trì và thực hiện nghiên cứu thị trường & đối thủ cạnh tranh về sản phẩn/ dịch vụ để đề xuất hướng tiếp cận cho kế hoạch truyền thông sản phẩm - Hoạch định, xây dựng chiến lược, triển khai các chiến dịch truyền thông phát triển thương hiệu cho các sản phẩm...

  • Medical Science Liaison Specialist

    1 week ago

    Hà Nội, Vietnam AstraZeneca Full time

    **Medical Science Liaison Specialist - CVRM - HN** **About AstraZeneca and AstraZeneca Vietnam** **AstraZeneca** **AstraZeneca Vietnam** As a Foreign Invested Enterprise with over 600 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent,...

  • Hn] Account Manager

    1 week ago

    Hà Nội, Vietnam GMO Runsystem Full time

    **Vị trí** **Account Manager (English)** **Hình thức tuyển dụng** - Nhân viên chính thức **Nội dung công việc** **Key Responsibilities**Qualifying Leads**: Ask insightful questions to assess and convert prospects into sales-qualified leads (SQL).**Developing Opportunities**: Collaborate with the Pre-Sales Team to consult and propose...

  • Operations Manager

    2 weeks ago

    Hà Nội, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Project Manager

    7 days ago

    Hà Nội, Vietnam PHẦN MỀM BK Full time

    **Giới thiệu**: Nội dung công việc Support the production team to execute projects on a daily basis, as well as communicate internally and externally throughout the project development process, ensuring the highest quality product is delivered on agreed schedule Coordinate work on some of the project's key processes such as managing the outsourcing...