Retail L&d Partner

3 weeks ago

Hanoi, Vietnam Talentnet Full time

Luxury Goods

**RESPONSIBILITIES**:
**Curate and provide personalized Learning journey & solutions for Retail team**

**Personalised learning journey & solutions**
- Identify and analyze learning requirements based on individual and collective needs
- Recommend customized learning roadmaps, action plans and relevant content for individual BAs / Expert team / Store Manager team based on business performance and observations of client interactions at POS
- Deliver and/or monitor different learning solutions (eg. coaching, on-site training, digital learning etc.) on products, services, client experience and retail topics
- Monitor the progress of learning, evaluate the effectiveness and relevancy of the learning solutions, provide timely feedback to Learning team
- Track learning and coaching effectiveness by defined KPIs
- Work closely with Store Managers to curate each BA’s & Expert’s individual development plan based on the assessment of their development needs*
- determined by 1) floor observations; 2) Individual’s own career goals; 3) Store Manager feedback

**Coaching**
- Use Coaching philosophy & approach, and the provided coaching tools in coaching
- Schedule & plan 1 on 1 coaching sessions with each Retail member, with the objective of growing and supporting them to meet business KPIs in relation to 3-axis knowledge, expertise, services, job mission and client experience
- Keep close track on Retail’s individual performances by the KPIs
- Observe closely Advisor-client interactions to identify the individual’s potential and areas of improvement
- Develop a solid understanding of each Individual strength & weaknesses, opportunities & challenges
- Engage in regular coaching conversations with Retail team to assist in their learning and individual development
- Monitor Retail team status and progress, feedback to Division Head and People & Organization Manager, work together on development action plans as appropriate

**Onboarding**
- Keep informed of the new Retail team hired. Support each new individual thru their first 3 months onboarding, and their first full year with the Brand
- Lead the learning community during the new Retail team onboarding phase by leveraging digital platform such as Inside Beauty.
- Check in regularly with the new BAs on their learning and assimilation into the new culture and environment.
- Check in regularly with the buddies to receive feedback on the learning progress of the team
- Provide coaching to the new hires in product knowledge, services, selling skills and client experience as appropriate
- Feedback to Store Managers and Learning team on new BA onboarding status, and any concerns raised.
- Provide feedback to Store Managers on the probation outcome; participate in probation review meeting.
- Keep informed of coaching/training support required for extension cases.
- Work closely with Learning team to provide any developmental support required.

**Ensure Accuracy of POS Executions, enhance Client Experience and achieve Retail Excellence**
- Be the master and ambassador of service protocols and standards for optimal client experience.
- Ensure Retail team obtain the mind set and skills set required to achieve Retail Excellence priorities.
- Provide feedback to Learning team on the efficacy and relevancy of learning solutions.
- Monitor POS executions and provide timely coaching and feedback.
- Observe client-BA interactions to identify areas of improvement in client experience.
- Use CSS reports to define/refine client experience and advice learning plans adaptation.
- Share best practices and individual boutique strategies observed from the field to the Retail and office teams

**Collaborate on People Development**
- Understand business/POS strategy, manpower requirements and people challenges.
- Maintain a close relationship with Retail team to understand their needs, interests and concerns for personal & professional growth, so as to develop, motivate and retain the team.
- Participate and provide advice on the people development discussions with Retail Manager and Store Managers (e.g. performance review, promotion decisions, building succession pipeline etc.)
- Partner with Learning team and Retail team to map out potential career roadmap for Retail team
- Maintain close relationship and collaboration with HR, L&D team and Retail team to strategize and develop a comprehensive individual development plan for Retail level

**Measuring Effectiveness and Feedback on People/Client Intelligence**
- Be accountable for client and employee loyalty quantitative and qualitative KPIs (TBC), such as:

- No. of BAs coached
- No. of coaching hours
- CSS in-store satisfaction scores o Customer service complaints
- 360 feedback survey scores
- Etc.
- Share observations and feedback regarding market trends, client behaviors and other insights to office team.
- Proactively bringing people/client intelligence/pulse of the retail teams to Retail, Learning, HR and business GM

  • Retail L&d Partner

    2 weeks ago

    Hanoi, Hanoi, Vietnam Talentnet Full time

    Luxury GoodsRESPONSIBILITIES:Curate and provide personalized Learning journey & solutions for Retail teamPersonalised learning journey & solutions Identify and analyze learning requirements based on individual and collective needs Recommend customized learning roadmaps, action plans and relevant content for individual BAs / Expert team / Store Manager team...

  • Retail Sales Executive

    4 weeks ago

    Hanoi, Vietnam 40HRS Full time

    The Retail Sales Executive is responsible for the retail sales towards achievement of company sales objectives within the country. The role is accountable for developing new business opportunities from the corporate segments to achieve the sales targets, through relationship development and management with key customers and business partners. - To have sound...

  • Retail Sales Executive

    4 weeks ago

    Hanoi, Vietnam 40HRS Full time

    The Retail Sales Executive is responsible for the retail sales towards achievement of company sales objectives within the country. The role is accountable for developing new business opportunities from the corporate segments to achieve the sales targets, through relationship development and management with key customers and business partners. - To have sound...

  • Retailed Consultant

    4 weeks ago

    Hanoi, Vietnam Adecco Full time

    **Job summary**: Adecco's client, a company in Europian Automotive Company **Responsibilities**: Mission: Increase network business and profitability through: - Implementation of the MSC (Service Center) and MTSC (Technical Service Center) standard operational procedures - Support deployment of MSC/ MTSC brand activities (promotion, corporate...

  • Retailed Consultant

    4 weeks ago

    Hanoi, Vietnam Adecco Full time

    **Job summary**: Adecco's client, a company in Europian Automotive Company **Responsibilities**: Mission: Increase network business and profitability through: - Implementation of the MSC (Service Center) and MTSC (Technical Service Center) standard operational procedures - Support deployment of MSC/ MTSC brand activities (promotion, corporate...

  • Vietnam, National Product Manager Road Transport

    3 weeks ago

    Hanoi, Vietnam cargo-partner Full time

    1. Commercial responsibilities a. Responsible for Profit and Loss of the department of ROAD Transport. b. Achieve the financial, strategic targets, KPIs and other goals set for ROAD Transport. c. Ensure monthly results are reported on-time and ensuring proper bad debt management. d. Compliance according to ROAD handbook and its directives and...

  • Retail Development Consultant

    3 weeks ago

    Hanoi, Vietnam Adecco Full time

    **Job summary**: Adecco's client, a company in Europian Automotive Company **Responsibilities**: Mission: Increase network business and profitability through: - Implementation of the MSC (Service Center) and MTSC (Technical Service Center) standard operational procedures - Support deployment of MSC/ MTSC brand activities (promotion, corporate...

  • HRbp Manager

    2 months ago

    Hanoi, Vietnam Schindler Lifts (Singapore) Pte. Ltd. Full time

    **KEY AREAS** **TASKS** Business Partner - “Trusted advisor to partnered Departments”_ - Together with HR Director to propose yearly HR Operational plan-based OC HR Strategy - Execute approved yearly HR operational plan - Propose annual HR planning for managed businesses which are aligned with HR Department plan - Support and guide, when needed,...

  • Retail Development Consultant

    2 weeks ago

    Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:Adecco's client, a company in Europian Automotive CompanyResponsibilities:Mission:Increase network business and profitability through:Implementation of the MSC (Service Center) and MTSC (Technical Service Center) standard operational procedures Support deployment of MSC/ MTSC brand activities (promotion, corporate communication, positioning)Main...

  • Trainer Qc

    3 weeks ago

    Hanoi, Vietnam Pizza 4P’s Full time

    **ABOUT 4P’S** We’re so excited that you’re considering becoming a Partner with Pizza 4P’s! Our Vision is to Make The World Smile for Peace and we do that by Delivering Wow and Sharing Happiness. We know that to accomplish this Vision and Mission it all starts with you. So if this sings to your heart then come grow with us. **WHAT YOU WILL...

  • Expert, Retail

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    30 May 2024Expert, Retail & Small Business Banking Risk Policy and Strategy :Category: Risk Management DivisionJob Type: Facility: Retail BankingJob Purpose:Retail & small BB banking credit risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking credit portfolio in accordance with advanced...

  • Expert, Retail

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    31 Jan 2024Expert, Retail & Small Business Banking Risk Policy and Strategy :Category: Risk Management DivisionJob Type: Facility: Risk ManagementJob Purpose:Retail & small BB banking credit risk management policies and strategies focus on customer centrix, ensuring the sustainable development of retail banking credit portfolio in accordance with advanced...

  • HRbp Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Schindler Full time

    KEY AREASTASKSBusiness Partner- "Trusted advisor to partnered Departments"_ Together with HR Director to propose yearly HR Operational planbased OC HR Strategy Execute approved yearly HR operational plan Propose annual HR planning for managed businesses which are aligned with HR Department plan Support and guide, when needed, business partner to set...

  • North Project Sales Manager, Home Appliances

    4 weeks ago

    Hanoi, Vietnam Bosch Group Full time

    **Company Description** **_ The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _ - In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building...

  • North Project Sales Manager, Home Appliances

    4 weeks ago

    Hanoi, Vietnam Bosch Group Full time

    **Company Description** **_ The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology._**_ _ - In Vietnam, Bosch is currently active with eight business divisions: Automotive Aftermarket, Drive and Control Technology, Power Tools, Building...

  • TrỢ LÝ Marketing

    4 weeks ago

    Hanoi, Vietnam K&D Trading International Full time

    K&D Trading International Ciputra View om Map Post Date: 11/05/2023 Applications 1 Views 17 **Job Detail**: - Offerd Salary (USD)- Login to view salary- Career Level- Non Manager- Experience- 1-3 Years- Gender- Male/Female- Sector- Hanoi- Industry- **Triển khai nội dung trên các nền tảng xã hội của K&D Trading International Inc** -...

  • Senior Manager, Retail Marketing

    3 weeks ago

    Hanoi, Vietnam Techcombank Full time

    17-Feb-2023**Senior Manager, Retail Marketing (40000557)**: - Category: Retail Banking Group- Job Type: - Facility: Marketing**Job Purpose**: Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by...

  • Director, Retail Marketing

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    14 Nov 2023Director, Retail Marketing :Category: Retail Banking GroupJob Type: Facility: Retail BankingJob Purpose:The job holder responsible ensures that marketing activities are effectively built and implemented for each segment and sub-segment, supporting the individual customer segment to achieve business performance goals and meet customer needs. by...

  • Operation Executive

    2 weeks ago

    Hanoi, Vietnam OPENASIA Full time

    **NƠI LÀM VIỆC**: - Hà Nội (Quận Hai Bà Trưng) **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **KINH NGHIỆM**: - 3 Năm **MỨC LƯƠNG**: - Cạnh Tranh **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng, Dệt may / Da giày / Thời trang, Thu mua / Vật tư,...

  • Senior Manager, Retail Marketing

    2 weeks ago

    Hanoi, Hanoi, Vietnam Techcombank Full time

    17-Feb-2023Senior Manager, Retail Marketing : Category: Retail Banking Group Job Type:Facility: MarketingJob Purpose:Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation and effective...