Quality Analyst

4 weeks ago

Hanoi, Vietnam Rent Ready Full time

**Who We Are**
Rent Ready is a leading SaaS and services provider catering to the multifamily industry. We offer innovative solutions that streamline operations, enhance resident experiences, and optimize property management processes. Our mission is to empower multifamily professionals with cutting-edge technology and exceptional services to drive growth and success in the industry.
**Job Mission**
The Quality Assurance Analyst’s mission is to ensure the quality of paint, clean, carpet, wall repair, maintenance, and resurfacing services by conducting Virtual Quality Checks. Through these virtual checks they will ensure quality of service, document & score the services, guide the service provider to make corrections, and provide feedback on their performance.
**Roles & Responsibilities**
- Coordinate and conduct high volume of Virtual Quality Checks
- Interact with on-site persons to virtually walk-through apartment units and ensure quality of service (currently via Zoom)
- We’re making sure someone’s new home is ready for them to move into
- Guarantee quality of final work delivered by following standard checklist to ensure service quality meets expectations
- Keep a keen eye for quality
- Communicate areas of improvement
- Log findings and rating into Rent Ready’s system for tracking along with any notes
- Work with a Vendor Manager to coordinate effort and provide feedback on performance of on-site workers
- Utilize reporting to target specific Work Orders for Virtual Quality Checks

**Role Scorecard**
- Complete 20 Virtual Quality Checks per day on targeted Work Orders via Zoom
- Conduct weekly check-ins with Vendor Manager to provide feedback on on-site parties

**Competencies**
- Relationship oriented - strong desire and ability to build relationships and connections
- Task & Detail oriented - understands impact of assigned duties, ability to stay on task, and execute with attention to the details
- Results driven - invests time in upfront planning to achieve goals and metric objectives
- Communication - effectively and appropriately interacts with a wide range of backgrounds to build relationships
- Flexible - embrace change, realizing that experimentation is what leads to growth

**Technical/Other**
- System usage - capable of using internal and 3rd party software systems to execute tasks and log information
- Analysis & trend reporting - effectively create a feedback loop for quality check outcomes and communicate clearly where improvement in service performance is needed

**Qualifications**
- Fluent in English and Spanish - written and spoken.
- At least 1-3 years experience in vendor manager, and or quality assurance.
- Skilled at and embraces the value of using a CRM and is tech savvy.
- Is adaptable and team player.
- Confident in giving direction and feedback to skilled trades vendors.
- Must have reliable internet service and a Windows computer.
- Able to work remotely Monday-Friday, 9:00am-6:00pm EST. Rent Ready is based in Charlotte, NC - United States.
- This is a contract position, paid through Deel.

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