Real-time Data Analyst
5 months ago
**Working Location**: Hai Ba Trung, Hanoi.
Gear Inc. is seeking a** Real-Time Analyst** for our Moderation team. Our Real-Time Analyst will work directly with the Regional Workforce Manager and be responsible for the following tasks, including but not limited to:
- Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
- Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
- Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
- Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
**Job Requirements**
- University Degree, ideally in a relevant degree such as data analysis or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication;
- Demonstrated ability to create and analyze quality reports;
- Advanced knowledge in real-time management analysis with strong decision-making skills;
- Content Moderation familiarity is a plus;
- Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner;
- Intermediate knowledge in performing root cause analysis;
- Highly proficient in using MS Excel;
- Impeccable attention to detail;
**What benefits you will get**
**1. Salary and Benefits**
- Attractive salary and benefits and annual performance review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
- Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
**2. Working Environment**
- 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
- International, fun, and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment.
- Training and career development opportunities.
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