Real-time Data Analyst

1 week ago

Hanoi, Vietnam Công Ty TNHH SGS Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:

- Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
- Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
- Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
- Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Salary and Benefits
- Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).

2. Working Environment
- 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
- International, fun and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment.
- Training and career development opportunities.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- University Degree, ideally in a relevant degree such as data analyst or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication
- Demonstrated ability to create and analyze quality reports
- Advanced knowledge in real time management analysis with strong decision making skills
- Content Moderation familiarity is a plus
- Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
- Intermediate knowledge in performing root cause analysis.
- Highly proficient in using MS Excel
- Impeccable attention to detail.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Mềm,Data Analytics,SQL

Trung cấp - Nghề
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