Lead Business Analyst

5 months ago

Hanoi, Vietnam Qatar Airways Full time

**About the Role**:
Multiple positions are available across business domains including Airline Commercial, Revenue Management, Cargo, Flight Operations, Crew Management, Aircraft MRO, Contact Center, Corporate functions such as HR, Finance, Facilities Management, Transportation, Procurement etc.

**Key Roles and Responsibilities**:

- Facilitate communication as a primary interface between the customer/business and the technology teams.
- Collaborate, Collect, analyze and model business needs and requirements.
- Create detailed user stories, process flows and other associated documents required for User experience and technical teams to design and carry out development without ambiguity
- Support the product owner with the decision making process and shape up the right product
- Support the technical lead / architect in designing the technical framework that meets the desired business outcomes of the solution envisioned.
- Support quality assurance team members in test case scenarios and ensure quality and integrity of overall solution and customer experience.
- Participate in sprint planning, backlog grooming and sprint review meetings and contribute to continuous improvements to the efficiency and quality of the processes
- Help prioritize and manage the product backlog
- Ensure project and product objectives are met with scope, timeline, cost and overall budget allocations
- Provide mentoring and coaching to business analysts. Contribute in setting best practices and standards for the organization wide BA Center of Practice.

**Be part of an extraordinary story**:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Requirements**:

- Bachelor Degree with atleast total work experience of 10 years as Business Analyst.
- Airline or hospitality or retail industry knowledge is an added advantage.
- Strong understanding of Agile methodology (Scrum and Kanban) and Proven experience of at least 3 years as Business Analyst in Agile environment.
- Proficiency in using Agile project/product management tools.
- Must have excellent communication, negotiation, interpersonal and leadership skills.
- Must have excellent problem solving, solution creation and critical thinking skills.
- Exposure in working with stakeholders to understand their requirements and also develop teams.
- Ability to support the product owner with decision-making processes.
- Adherence to quality and process compliance.
- Certifications in Business analysis and Agile is considered a plus. E.g. PSPO, PSM, CSPO, CSM, PMI-PBA, CBAP, IIBA-AAC or similar.
- This role is based in Doha,Qatar and would require relocation.

**About Qatar Airways Group**:
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Ability to Commute:

- Viet Tri (required)

Ability to Relocate:

- Viet Tri: Relocate before starting work (required)

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