Aon Care Operations Leader
4 weeks ago
Aon Care Operations Leader
We're hiring
Aon Vietnam is currently recruiting a Deputy Manager - Health Solutions to join our team in Ho Chi Minh.
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**Responsibilities**:
- Ensure service excellence of Aon Care deliverables by all parties to the arrangement (Aon, insurers and TPA);
- Act as the relationship contact between insurers and TPA under Aon Care;
- Govern service performance of the insurer and appointed TPA under Aon Care;
- Act as the point of escalation for the Aon Client Relations Team on all Aon Care related deliverables;
- Collaborate effectively across departments and organization
- Alignment to departmental and organizational vision and goals, and embrace and execute organizational changes;
- Constantly review and improve the work streams among Aon, insurers and Aon Care TPA to enhance the productivity and quality of service rendered to end users;
- Monitor performance of insurer and TPA under Aon Care and ensure SLAs are being met, and mediate escalations between the insurers and Aon Care TPA;
- Review SLAs and make recommendations for changes where necessary, with the aim of enhancing user experience;
- Facilitate in the launch of new initiatives / technology / products & services under the Aon Care program
**Skills and experience that will lead to success.**
- University graduates
Good customer relation skills
- Strong skills in written and verbal communication, analytical, critical thinking and problem-solving skills required.
- Self-disciplined and organised
- Strong interpersonal skills -effective communicator across organisational levels, self-awareness and emotional intelligence
- Good skills on MS systems including Word, Excel, Powerpoint required
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to contribute significantly to company growth and success.
- Work in a dynamic and fast-paced environment.
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
2544685
Job ID 76954
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