Customer Service
7 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
PURPOSE / OBJECTIVE (OF THIS POSITION):
- To effectively leading and carry out the duties of a customer service and sales processing personnel role in order to achieve total customer satisfaction and corporate objectives for The Company.
JOB RESPONSIBILITIES:
Part 1 -Primary roles of the job which are measurable and may be used as part of KPIs
- To effectively supervise & coordinate daily activities of sales processing and customer service in order to meet departmental objectives.
- To attend to customer inquiries/complaints and to resolve it within stipulated timeline.
- To effectively foster harmonious, healthy and good distributor-staff relationship through friendly and timely service.
- To effectively manage, checking and resolving payment related matter.
- To proper handling of payment collection from customer according to our cash handling policy.
Part 2 - Secondary roles which supports the primary roles above
- Work directly with customers either by telephone, electronically or face to face
- Response promptly to customer inquiries and request
- Handle and resolve customer complaints
- Analyze problem issues and solving problem tactfully according to SOP for common issues
- To liaise with other departments or head office team to resolve problems related to inter departmental communication or customer non compliances cases and make suggestions on operations improvements to superior
- Direct requests for unresolved issues to the designated resources
- Prepare monthly report in relate to customer service and sales processing for immediate superior’s attention
- Key in Membership Application Forms and update KIV member sales for classic plan and update KIV member’s sales on timely basis, if any
- Update team in all aspects related to sales processing and customer service matters timely
- Effectively maintain and keep proper filing for all the related customer service and sales documents
- Attend necessary training and discussion session to improve product knowledge and provide new idea to enhance department workflow / procedure
- Delegate assignments to the team and monitor their performance accordingly
- Any other duties as assigned by immediate superior
**Chức vụ**: Trưởng Nhóm/Trưởng Phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
JOB COMPETENCIES / REQUIREMENTS:
Qualification
- 1. Diploma/Degree Holder in any disciplines
Experience
- .Have minimum of 2-3 years of working experience in related filed, preferably in MLM industry.
Skills & Knowledge
- Able to communicate in English and local language.
- Possess team building and leadership skills.
- Possess good working knowledge of computer (MS Office) and internet.
- Able to read and write in English language.
Behavioral Traits - State the type of personality required to fit the job
- Pleasant personality
- Patient
- Good communication skills (Verbal & Written) internally & externally
- Proactive and results driven
- Positive attitude
- Able to work under pressure
- Attention to details & accuracy
- Able to analyze problem issues and resolve issues tactfully
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Cao Đẳng
Không yêu cầu
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