IT Technology Services Specialist

3 months ago

Thành phố Hồ Chí Minh, Vietnam SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
- About SAP Labs Network and SAP Labs Vietnam_
- SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP._

**Meet your team**

We, the CPIT Client Service team is to deliver best in class employee workplace and collaboration experience, enriched by world-class support services, AI and cloud solutions to boost SAP employee's productivity.

**What you'll do**
- Manage and Maintain Labs Vietnam IT infrastructure
- Provide on-site IT support to SAP employees
- Provide technical support to development project
- Provide support for local events
- Set up new offices or manage office relocations as required
- Participate in global/regional IT projects
- Contributing to the rollout and implementation of new technologies and services.
- Deliver exceptional customer service and build strong relationships with colleagues.

**What you bring**
- 3+ years of IT support experience
- Experience in office setup or relocation
- Qualification in IT, Computer Science, or related field
- Strong understanding of Windows and macOS
- In-depth knowledge of PC hardware (laptops, desktops) - Familiar with Microsoft Office 365, SharePoint, OneDrive, Teams, etc.
- Basic IT security knowledge (data leakage, phishing, vulnerabilities, patching)
- Basic networking knowledge (TCP/IP, cabling, LAN, Wireless, WAN, VPN) - ITIL Foundation certification preferred
- Exceptional customer focus and communication - Excellent problem-solving and analytical skills
- Systematic, communicative, creative approach
- Strong teamwork spirit
- Fluency in spoken and written English

SAPLabsVietnamCareers

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 404022 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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