Operations Quality Assurance Manager
1 week ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Evaluate all insurance transactions according to Operation Manual, to be ensure all transactions and key processes that made by GA, branch office, OP sections perform uniformly with the procedures, regulations and principles of Prudential Vietnam Assurance (PVA)
Đánh giá các giao dịch bảo hiểm theo bộ tài liệu hướng dẫn thực hiện các nghiệp vụ Giao dịch bảo Hiểm (GDBH) nhằm đảm bảo các giao dịch và các quy trình trong yếu do các văn phòng Tổng đại lý (GA)các văn phòng Chi nhánh, các phòng ban thuôc khối GDBH thực hiện đồng nhất theo đúng quy trình, quy định và nguyên tắc của Prudential Việt Nam
- Set up processes, quality standards and monitor according to principles set out
Thiết lập các quy trình, tiêu chuẩn chất lượng và giám sát thực thi theo các tiêu chí đã đưa ra
Job Responsibilities:
- Performing professional assessment of insurance transactions of GA staff & CSA to ensure that the process is carried out uniformly and accurately according to the process
- Thực hiện đánh giá nghiệp vụ giao dịch bảo hiểm cho nhân viên thuộc văn phòng Tổng đại lý & nhân viên hỗ trợ GA đảm bảo quy trình được thực hiện đồng nhất, chính xác theo quy trình_
- Build up quality control criteria for GA staff and CSA staff and Operations’ (OP) sections
- Thiết lập_
- các tiêu chí kiểm soát chất lượng cho nhân viên GA, nhân viên hỗ trợ GA cùng các phòng ban khối GDBH (OP)_
- Develop & perform assessment of the principle for checking insurance transactions of OP’s section such as NBUW, PS, Claim, Care, Complaint Handling, Call Center
- Xây dựng & thực hiện đánh giá các tiêu chí kiểm tra chất lượng nghiệp vụ giao dịch bảo hiểm của các phòng ban thuộc OP (NBUW, PS, Claim, Care, Complaint Handling, Call Center )_
- Analysis data and complete quality control reports of GA staff, CSA staff and OP sections periodically
- Phân tích dữ liệu và hoàn tất báo cáo kiểm soát chất lượng của nhân viên GA, nhân viên hỗ trợ GA cùng các phòng ban thuộc khối GDBH theo định kỳ_
- Identify, work and coordinate with OP’s section to set up quality control criteria for key processes of sections
- Xác định, làm việc và phối hợp với các phòng ban nghiệp vụ để thiết lập các tiêu chí đánh giá chất lượng cho các quy trình trọng yếu của phòng ban_
- Proposing ideas that can mitigate & prevent risk through making transactions at the counter of GA staff, through key processes of OP sections
- Đề xuất_
- các ý kiến có thể giảm thiểu & ngăn chặn rủi ro thông qua việc thực hiện giao dịch tại quầy của nhân viên GA, thông qua các quy trình trọng yếu của phòng ban_
- Provide suggestions and creative ideas for management to consider updating existing processes for more rigorous and reasonable.
- Cung cấp những đề xuất, ý kiến sáng tạo cho cấp quản lý xem xét cập nhật lại các quy trình hiện tại cho chặt chẽ và hợp lý hơn._
- Visiting (online or onsite) and checking the implementation of insurance transactions at GA nationwide.
- Kiểm tra đột xuất (trực tiếp hoặc trực tuyến) việc thực hiện nghiệp vụ giao dịch bảo hiểm tại các văn phòng Tổng đại lý và các văn phòng chi nhánh trên toàn quốc._
- Evaluate violations of GA staffs, CSA staffs and OP section’s staff. Monitoring and closely coordinate with OP sections, CSA to correct mistake
- Đánh giá các lỗi sai phạm trong nghiệp vụ của nhân viên GA, CSA cùng nhân viên thuộc phòng ban khối GDBH. Theo dõi và phối hợp chặt chẽ với với các phòng ban nghiệp vụ để khắc phục sai sót_
- Perform and complete other assigned tasks upon request
- Thực hiện và hoàn thành các nhiệm vụ khác được giao khi có yêu cầu_
Job Requirements:
- At least 5 years working in Life Insurance’s operation & experience of Life Asia system
- Ít nhất 5 năm _
- kinh nghiệm trong Khối nghiệp vụ, ngành Bảo hiểm Nhân thọ, có_
- kinh nghiệm _
- với _
- hệ thống L_
- ife Asia_
- ._
- Working in Operational Risk, Internal Audit or Quality Assurance (QA) at Manager role at least 3 years is preferred
- Ưu tiên ứng viên có kinh nghiệm làm vi
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