![Prudential plc](https://media.trabajo.org/img/noimg.jpg)
Operations Quality Assurance Manager
4 weeks ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Job Responsibilities:
- Performing professional assessment of insurance transactions/activities of Operations’ business teams within assigned scope to ensure the processes are carried out uniformly and accurately according to the process
- Build up quality control criteria for Operations’ (OP) business teams
- Perform assessment of the principle for checking insurance transactions of OP’s business teams such as NBUW, PS, Claim, Care, Complaint Handling, Call Center
- Analysis data and complete quality assurance reports of OP’s business teams periodically
- Identify, work and coordinate with OP’s business teams (or relevant stakeholders if needed) to set up quality control criteria for key processes of teams
- Proposing ideas that can mitigate & prevent risk through key processes of OP sections after review
- Provide suggestions and creative ideas for management to consider updating existing processes for more rigorous and reasonable.
- Perform and complete other assigned tasks upon request
Job Requirements:
**Qualifications**:
- Mandatory: Under-graduates in related areas (Auditing/Accounting/Banking/Economics/Commerce);
Experience
- 3-5 years of working experience in a operational risk management role or auditing role, preferably with Big4 who has experience in life insurance industry
- Beneficiary: Good knowledge in the insurance/banking business and Internal Auditor experience is preferred/
Knowledge and skill
- Have knowledge of Insurance/Finance/Audit
- Have excellent oral, written and interpersonal communication skills
- Demonstrated ability to work well in a team environment.
- Have problem analysis and problem solving/Decision-making
- Good Data Analysis & Reporting skill
- Good follow up skill
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