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Program and Service Manager

4 months ago

Hanoi, Vietnam AOP Full time

**JOB DESCRIPTION**

**ACTION** ON POVERTY IN VIETNAM**

**Program and Service Manager**

**Effective date**: June 2024

**Contract type**: Full-time, definite-term contract (renewable)

**Work location**: Based in Hanoi, Vietnam with frequent travels to the fields

**Reports to**: Country Director

**Staff reporting to**: Program/Service support officer(s).

**ABOUT US**

Action on Poverty (AOP), previously known as the Australian Foundation for the Peoples of Asia and the Pacific (AFAP), is an independent, secular, fully-accredited Australian non-profit organisation. AOP empowers local changemakers to break the cycle of entrenched poverty in some of the poorest communities in Africa, Asia and the Pacific. From teaching an Ethiopian family to grow their own food to sending Cambodian girls to school, we target communities with their own vision for change, and help them make the largest impact possible.

We have worked in Vietnam since 1989 and proudly registered as the first Australian NGO in the country in 1996. Our programs focus on health improvement, income generation, good governance, social monitoring, food security and climate resilience enhancement. By partnering with a broad range of stakeholders, including governmental authorities, CSOs and local communities, AOP has supported thousands of vulnerable and disadvantaged people living across 20 provinces in Vietnam.

**ROLE SUMMARY**

The Progamand Service Manager will manage projects and services in the assigned areas and provide technical assistance to local partners to ensure timely and effective project implementation, reporting, donor liaison and activity planning.

**AUTHORITY**

The position has autonomy to make decisions related to all assigned activities within the areas of assigned responsibility.

The position is expected to work closely with other team members and request support from other staff to ensure activities are implemented effectively and to a high standard.

**KEY WORKING RELATIONSHIPS**

**Internal**

**External**
- Asia Program Manager;
- Product Manager;
- M&E Manager;
- Other staff in AOP;
- Communities;
- AOP’s partners and international staff;
- Government Officials;
- Institution/Universities;
- Donors;
- International and Vietnamese NGOs;

**MAIN AREAS OF RESPONSIBILITY**

**Key Responsibilities**

**Specific Tasks**

**Expected Key Results**

**_1. _**_Program/Projects/ services Management and Implementation_**
- Be a representative person for AOP Vietnam in the assigned areas;
- Facilitate project development and administration, approval, ensure donor contractual commitments are met;
- Work with project partners in the development of work plans that are consistent with the project’s objectives;
- Ensure expected deliverables are timely implemented and reported.
- Identify and help address issues and problems that may jeopardise outputs, including risk management analysis;
- Organise and assist in the implementation of technical training workshops for district, commune, and village level partners;
- Organise and participate in project mobilisation and planning meetings;
- Facilitate active involvement of partners in all stages of the project.
- Prepare Terms of Reference for consultants and manage consultant’s performance;
- Supervise the program support officer(s), assistant(s) and other personel in the team.
- MOU with partners developed and signed;
- Assistance provided to partners to ensure projects approved by line agencies;
- Project activities implemented timely and project targets achieved;
- Relationship with partners established and well maintained;

**_2. _**_Monitoring and Evaluation_**
- Collaborate with M&E manager to establish and manage project monitoring and evaluation systems;
- Collect and synthesis monitoring data on a monthly basis to support project evaluation;
- Provide support in evaluating implementation processes, effectiveness and impact for all projects;
- Organise review and evaluation meetings and present information and results at key meetings.
- Project M&E system in place and introduced to partners; Data collected to provide inputs for project reports and3. Reporting
- Prepare project reports required by donors and other agencies;
- Report monthly or quarterly on the progress of project activities depending on size/ scale of project;
- Complete field trip reports;
- Provide templates to partners to complete activity reports and quarterly reports;
- Provide guidance to partners on developing reports to meet AOP requirements;
- Project reports delivered on time;
- AOP report templates and guidance provided to partners;

**_4. _**_Communication and Fund Raising_**
- Represent AOP Vietnam at approved professional forums, meetings and/or conferences;
- Promote the work of AOP through the presentation of professional reports, articles and papers for publication (as appropriate);
- Identify donor opportunities for program development in collaboration with partners;
- Assist Asia Program