Sr Offcr, Liabilities Ob Accnt Services, Cpbb Ops

3 weeks ago


Hanoi, Vietnam Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 20/Mar/2023, 5:25:52 AM

**Unposting Date***: Ongoing

**Role Responsibilities**
**Strategy**
- Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall CPBB Liabilities Operations strategy and that meets the needs of the individual product.

**Business**
- Handle daily processing activities to serve business in Account Services Operations.
- Effectively managing the systems and processes within statutory guidelines and operational risk policy.
- Proceed to individual/entity account opening accurately and timely.
- Complete all tasks in accordance with the operational procedures, Key Control Standards, Group Policies and Regulatory requirements.
- Good knowledge on technology, ability to create and improve daily tasks to support business growth.
- Ensure high productivity to support business for achieving target.

**Processes**
- Proceed account opening and maintenance as a maker role.
- Meet account opening Turnaround time without backlogs.
- Ensure quality of service with no operational loss.
- Proceed i-banking registration, VAT/advice and statement preparation when required.
- Fully understand group/internal policy & process and local regulation.
- Actively engage with other teams when required.

**People and Talent**
- Complete all mandatory learning as assigned for this role
- Eager to learn with creative mindset
- Have sound knowledge on technology and digitalization
- Open for process improvement

**Risk Management**
- Ensure no surprises culture - no failed audits, no operational loss.
- Manage the maintenance of operational integrity throughout the unit.
- Proactively monitor and manage operational risks, system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Liabilities Onboarding Account Services Head
- Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
- Follow up to ensure all reported risks have been eliminated.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.

**Governance**
- Accountable for defining a Risk Management methodology and the end-to-end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
- Ensure that the Unit meets the service levels.
- Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
- Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
- Accountable for defining the control environment for ensuring that the operation’s functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the CPBB Liabilities Onboarding Account Services, Vietnam to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Product
- Sale Coordinator
- RM/Sales
- Legal/Compliance
- Branch Ops
- Other related teams and Ops teams within the Bank

**Other Responsibilities**
- BCP
- Be the Departmental Continuity Coordinator and assist the Business Continuity Manager (BCM) to:

- Formulate recovery strategies
- Develop, maintain and test BC Plans for the business function
- Raise awareness of BC Planning issues within the unit/ department
- Qualification/education: University degree and/or professional qualification
- Experience requirement: with 1 yar product and/or operations experience in Lending Onboarding for M15

**Role Specific Technical Competencies**
- Product Knowledge
- Capacity/capability planning
- Operational Risk Management
- Process Management
- Innovation through process improvement

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challen



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