Operational Excellence Manager

4 weeks ago

Ho Chi Minh City, Vietnam Công ty TNHH Giao Nhận Rhenus Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
The position is responsible for the country's improvement of operational efficiency and optimization, as well as customer satisfaction for the Air & Ocean organization.
- Establish clear roles and responsibilities for the operations teams and the different tiers with escalation matrixes and measurable KPIs in alignment with the regional Operational Excellence standards
- Analyze the business and operational gaps before implementation of new IT systems. Ensure seamless integration between system flows and operations processes before, during, and after any roll-out.
- Ensure that data quality is measured at the country level, communicated to the respective operations staff in case of issues, clarified with operations staff in cases of questions or suggestions
- Ensure the data quality issues are tackled by understanding the root causes and creating the respective solutions such as training or other methods, to improve the quality
- Run operational audit and human error analysis to sort out operational issues and develop solutions
- Overlook the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals
- Customize the training contents in alignment with Roll-out teams to facilitate smooth roll-out to the countries’ specific needs
- Provide the country input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) as instructed by the Regional Head of Operational Excellence.
- Consult with Regional Head of Operational Excellence with regard to (master) data standard, ensuring business needs are covered and oversee its implementation on country level in process and organizational standards.
- Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.
- Establish a framework to compare performance between branches within the country to share best practices.
- Additional tasks / projects can be added in coordination with the respective Regional Head of Operational Excellence, General Director.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Completed business, IT or engineering degree; Minimum 1 year experience as Operational Excellence manager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus
- Strong analytical skills
- Structured thinking ability
- Ability to see the bigger picture both from commercial/customer and operational/internal perspective
- High degree of accountability, results driven mindset
- Ability to align with stakeholders at all levels of the business and customer organizations
- Capable of communicating and collaborating with people of different regional backgrounds and roles
- Ability to perform under pressure and confidence to be performing strong
- Professional use of English, other languages are a plus
- Willingness to travel

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giao Nhận Hàng,Kho Vận,Thương Mại Quốc Tế,Xuất Nhập Khẩu

Đại Học
Không yêu cầu

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