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Marketing & Communication Executive

4 weeks ago

Hanoi, Vietnam Sheraton Hanoi Hotel Full time

**Hạn nộp**: 15/07/2023

**Mức lương**: 8 - 12 triệu
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Cập nhật
28/06/2023 17:14
Mô tả công việc
JOB SUMMARY

Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

**BENEFITS**:

- Attractive remuneration package & 13th month salary
- 60 days probation with Full salary & Social Insurance
- Attractive monthly service charge (top in the market)
- Professional training courses
- Professional workplace with young, dynamic and awesome team members
- Duty meal & Uniform provided
- Exciting Birthday Parties with awesome gifts
- Participate in team building and TakeCare activities of the team and hotel
- Health check every year
- Satisfy your love of travel with distinctive Associate discount for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
- Start your career path in the biggest and one of the most prestigious hotel companies worldwide

Yêu cầu công việc

JOB SPECIFIC TASKS

1. Safety and Security
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

2. Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

3. Communication
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Provide assistance to coworkers, ensuring they understand their tasks.

4. Assists Management
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

5. Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

6. Quality Assurance/Quality Improvement
- Monitor the performance of others to ensure adherence to quality expectations and standards.

7. Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Yêu cầu hồ sơ
Education and Experience
- At least 1 year of related work experience
- No supervisory experience is required

Critical Competencies
- Dependability, Presentation, Integrity, Initiative, Self-Development
- Customer Service Orientation, Interpersonal Skills, Diversity Relations, Teamwork
- Listening, Communication, English Language Proficiency, Form, Report

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