Fresher Technical Support

2 weeks ago

Ho Chi Minh City, Vietnam KMS Technology Full time

Company Description

KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions

Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.

KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.

**Job Description**:

- You are a fresh graduate with an IT background._
- You are eager to take on a new challenge of a software testing and customer-oriented career._
- Below are some key responsibilities we expect you to learn & practice:_
- Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Consult best practice and work-around if the current product does not meet customers’ requirements.
- Write some basic automation scripts to troubleshoot customers’ issues.
- Coordinate with the development team to understand customers’ issues and get them solved.
- Demonstrate products to customers and follow up with their requests.
- Aptitude to learn and understand new and emerging technologies.

**Qualifications**:
**Skills/knowledge you need to be successful**:

- Good English in reading and writing.
- Good knowledge in NodeJS, ReactJS and Network
- Good knowledge in query languages, such as SQL, and Postgresql.
- Basic knowledge in software testing
- Love to work with customers and external communications.

**Nice to have**:

- Have professional working experience in Automation Testing, Customer Service, IT or technical product support.
- Knowing CRM and support systems, such as Zendesk, ServiceNow.
- Be patient, and able to really listen to customers for providing great service and support.

Additional Information
**_
Perks You'll Enjoy_**
- Working in one of the Best Places to Work in Vietnam
- Building large-scale & global software products
- Working & growing with Passionate & Talented Team
- Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
- Attractive Salary and Benefits
- Two performance appraisals every year and performance bonus
- Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
- Flexible working time
- Various training on hot-trend technologies, best practices and soft skills
- Premium healthcare insurance for you and your loved ones
- Company trip, big annual year-end party every year, team building, etc.
- Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (foosball, ping pong, gym ), coffee, and snack (instant noodles, cookies, candies )

And much more, join us and let yourself explore other fantastic things

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