Dynamics 365 Support Technician

4 weeks ago


Ho Chi Minh City, Vietnam iTechwx Company Limited Full time

iTechwx Company Limited

***
- 1st Floor, The Sun Avenue, Mai Chi Tho Street, An Phu Ward, Thu Duc City, HCMC, Thu Duc City, Ho Chi Minh- Fresher Accepted- At office- Posted 11 hours ago- Skills:

- English

C#

IT Support

**Top 3 reasons to join us**:

- Competitive Salary
- International Culture
- Young & Dynamic Working Environment

**Job description**:

- Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?- We're seeking a talented Technical Support Engineer to join our growing team In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience. ️

**Responsibilities**:

- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

**Your skills and experience**:
**Qualifications Required**:

- Proficient in English (4 skills)
- Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
- Freshers are welcome with a good learning ability and working attitude
- Experience/Knowledge in IT industry skills is a must
- Customer service mindset

**Why you'll love working here**:
**Why us?**
- Competitive salary depending on experience: starting from 20,000,000 VND GROSS
- 90% contribution of the gross salary to social insurance from the company side
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Heath Checkup

**iTechwx Company Limited**:
Conquer the Everest, Together with iTechwx.
- Company type
- IT Outsourcing
- Company size
- 301-500 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT



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