Sales & Care Trainer Executive
5 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- **Training Design**:
- Develop annual training plan based on cross functions TNA results
- Execute training plan, guidelines, procedures, forms
- Carry out all training and development programmes
- Follow up and monitor training budget effectively
- Work closely with internal and external training providers on designing course content to match with TNA results.
- Maintain & update training materials, training reports.
- Develop training materials that aligned with TNA or upon requests.
- **Training Delivery**:
- Prepare logistic for training courses
- Implement training and development plan of supervisory, officer, staff levels.
- Cooperate with internal trainers to roll out training programmes which are developed and administered in house.
- Coordinate with external trainers for training implementation.
- **Training Evaluation**:
- Conduct participants’ evaluations right after completing training programmes.
- Coordinate with department/function heads to evaluate staff performance progress within 3 months after completing training programmes.
- Evaluate added value of training courses and provide inputs for following training sessions.
- Control training budget and evaluate return on training investment
- **Sales Coaching & Mentoring**:
- Work closely with centres staff/supervisor/manager to understand centres' performance and area of improvements.
- Follow up with centre's performance and conduct coaching/mentoring sessions to improve performance.
- Follow up to maintain coaching/mentoring effectiveness.
- **Quality Control**:
- Ensure centre's performances with accounts targets.
- Assess and evaluate centres and staff regularly to follow up with their performance.
- Monitor the effective training evaluation system to have detailed data and develop improvement plan.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive salary package
- Performance Bonus
- 14 days of annual leave
- Healthcare insurance
- Health Check
- English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee)
- ILA Party, Training, Engagement activities
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
**Qualifications**:
- Bachelor's Degree from an accredited University
- Already at the same position with at least 2 years experience in training and development
- Multinational organization experience preferred (in the education, consumer or financial industry is a plus)
- Proficient in training, employee performance and development best practice.
**Skills**:
- Excellent communication skills with the ability to liaise and negotiate at executive level and above in a professional manner.
- Strong leadership skills and cross cultural understanding.
- Good presentation and persuasive skill.
- Good training material development skill.
**Language**: English
- Good
**Computer**: Word, Excel, Microsoft Project, Powerpoint...
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Kinh Doanh/Bán Hàng,Ngoại Ngữ,Đào Tạo
Đại Học
2 - 3 năm
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