Insight Manager

3 months ago


Ho Chi Minh City, Vietnam Buzzmetrics Full time

**Buzzmetrics** is a member of **YouNet Group** - the leading SocialTech Group powering Sales, Marketing and Operations. Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.

**Buzzmetrics** is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.

I**nsight Manager** is responsible for managing group of client servicing team (10-15 members). They are responsibility for appropriate high levels of service & research product quality (including product innovation to meet MARKET & CLIENTS' demands) to those clients through team development (training, growing & inspriring team)

**JOB DESCRIPTION**:
**1. Research Product Innovation (25%)**
- Build standard Social Listening product which must be relevant to Media Performance & deliver approriate insights or results based on Client Objective
- Responsilbe for emplement innovative product via integrating Social Listening data/method to e-commerce data value to demonstrate business impact of social media investment

**2. Account Management with Service Quality Control (25%)**
- Responsible for research quality via accurate analyses, and contributes to reports and presentations to ensure deliverables meet the needs of client team (upper manager level)
- Provides constructive feedback and support for other account members to ensure account responsibilities and deliverables are met to a high standard in agreed timelines

**3. People Leadership & Training (25%)**
- Design & responsible for training & couching the team to build Client Service Mindset
- Encouraging, inspiring and sharing knowledge with the team to (focused on Media & Communication)

**4. Client Consulting (20%)**
- Ability to communicate effectively and confidently with clients through various channels
- Provide day-to-day liaison with external clients to make sure the project status is well communicated
- Presenting findings back to clients in a clear, concise and engaging manner
- Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills

**5. Others (5%)**
- Other tasks assigned by Research Head

**REQUIREMENTS**:
**1. Education/ Knowledge**
- Bachelor degree in Economics, Marketing or related field

**2. Skill**
- Excellent organizational, time management and multitasking skills
- Strong communication and interpersonal skills to communicate effectively with internal and external people
- Ability to work effectively in high pressure & with cross-functional teams
- Able to motivate team member’ spirit
- Be good at convey company philosophy and company culture
- Fluent in Vietnamese and good command of English especially writing

**3. Experience**
- At least 5 year experience in marketing field or related position
- Have an experience in social listening is an advantage
- Previous market research exposure is an advantage
- Any other experience to prove that you can do the job well

**4. Personality**:

- Possess high level of reliability, integrity and personal ethics
- Collaborative, innovative, flexible
- Be trusted, adaptable and proactive attitude

**BENEFIT**:

- Competitive salary, 13th month salary
- Premium healthcare insurance (for Senior level)
- 12 days of annual leave & 5 days of sick leave
- Performance appraisals and promotion every year
- Standard health check
- Company trip, Year end party, Team building
- Occasion-based offerings: Birthday, wedding, maternity,
- Parking support - Equipment for work (PC / laptop)
- Free in-house entertainment facilities: football, book tree, coffee and snack
- Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends
- Professional and Friendly Working Environment, chance to attend employee’s training and development programs



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