Senior CRM Executive

2 weeks ago

Ho Chi Minh City, Vietnam OPENASIA Full time

**NƠI LÀM VIỆC**:

- Hồ Chí Minh (Quận 1)

**CẤP BẬC**:

- Nhân viên

**HÌNH THỨC**:

- Nhân viên chính thức

**BẰNG CẤP**:

- Đại học

**KINH NGHIỆM**:

- 3 Năm

**MỨC LƯƠNG**:

- Lương thỏa thuận

**NGÀNH NGHỀ**:

- Bán hàng / Kinh doanh, Bán hàng và Kênh phân phối, Bán lẻ / Bán sỉ, Dịch vụ khách hàng, Dệt may / Da giày / Thời trang, Hàng gia dụng / Chăm sóc cá nhân

**PHÒNG BAN**:

- TAM SƠN

**HẠN CHÓT NHẬN HỒ SƠ**:

- 27/03/2024

PHÚC LỢI
- Bảo hiểm
- Du Lịch
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

MÔ TẢ CÔNG VIỆC

Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.

Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.
- The Senior CRM executive is responsible for managing the organization’s CRM ensuring the company can make the most out of marketing opportunities it offers._

**1. Loyalty management**
- Design and manage communications strategy for the client focused on attracting, developing and retaining customers.
- Define loyalty offer strategy in partnership with data and strategy teams to maximize ROI.
- Lead ideation and conceptualization for program development and optimization, including process optimization
- Streamline and automate fulfillment processes for member enrollment, member benefits, promotion fulfillment, and program reporting working closely with cross-functional supporting teams (product, analytics, technology, and other marketing functions)
- Work with analytics team to enhance predictive value of our customer acquisition models
- Monitoring customer buying: active customers, inactive customer, lost customer and allocating CRM budget for each customer
- Tracking monthly for birthday of top VIP and working closely with Brand Retail team to ensuring satisfaction of customers.
- Monitoring CRM budget, tracking & following up with Brand retail team for CRM expense to be aligned with plan.

**2. Customer experience management (CEM)**
- Identification customer touch point; Analysis, implementation of measures and report of results
- Work with retail team to improve customer satisfaction
- Training for sales team about CEM, store service standard
- Working closely with Call Center team to get customers feedback, analysis and solve customer queries.
- Customer Commitment: Monitoring of Customer Complaint, Customer Satisfaction Goodwill maintenance
- Proposing and tracking Customer Care program to enhance customer satisfaction, customer loyalty & retention.

**3. Partnership**
- Prospect, qualify, develop, acquire, and maintain new business with total internal and external partnership.
- Execution of sales strategies to create viable sales pipelines and management of sales opportunities from lead generation to closure.
- Develop relationships with key partners to maximize business, identify cross sell touch points, and proactively seek opportunities to deepen the relationship with said partners.

**4. Other tasks assigned by Manager**

YÊU CẦU CÔNG VIỆC

**1. Core Competencies**
- Positive thinking
- Creativity
- Flexibility
- Enthusiasm
- Dynamic

**2. Skills**
- Excellence communication skills
- Excellence problem solving skills
- Good negotiation skills
- Team work skills

**3. Knowledge**
- Bachelor’s degree in economics, commerce or relevant fields.
- At least 3 - 5 years’ work experience
- Hands on experience with CRM software, customer service software and MS Excel
- Ability to present data and information in a simple and concise way.
- Advanced knowledge of Customer service, customer satisfaction
- Working experience in CRM department from fashion, beauty industry is an advantage

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