CRM Executive

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam OPENASIA Full time

NƠI LÀM VIỆC:

  • Hồ Chí Minh (Quận 1)

CẤP BẬC:

  • Nhân viên

HÌNH THỨC:

  • Nhân viên
chính thức

BẰNG CẤP:

- Đại học

KINH NGHIỆM:

  • 3 Năm

MỨC LƯƠNG:

  • Lương thỏa thuận

NGÀNH NGHỀ:

  • Bán hàng / Kinh doanh, Bán hàng và Kênh phân phối, Bán lẻ / Bán sỉ, Dịch vụ khách hàng, Dệt may / Da giày / Thời trang, Hàng gia dụng / Chăm sóc cá nhân

PHÒNG BAN:

  • TAM SƠN

HẠN CHÓT NHẬN HỒ SƠ:

  • 26/06/2024
PHÚC LỢI

  • Bảo hiểm
  • Du Lịch
  • Thưởng
  • Chăm sóc sức khỏe
- Đào tạo

  • Tăng lương
MÔ TẢ CÔNG VIỆC


Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.


Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship.

With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty.

Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers' companion to discover inspiration.


  • The CRM executive is responsible for executing CRM's activities to ensure a positive relationship between the company and its customers/partners. To increase customer satisfaction and loyalty, he/she should create new opportunities for business development through CRM's activities within the Loyalty function._
  • Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
  • Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
  • Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
  • Ensure customer experience and customer service standard are well maintained.
  • Work closely with crossfunctional teams to deliver optimized CRM campaigns.
  • Work closely with Marketing team to deliver client communication schemes.
  • Manage CRM spending budget and stock.
  • Deliver reports and analytics as required by managers.
YÊU CẦU CÔNG VIỆC

1. Core Competencies

  • Customer connectedness and customer centric mindset
  • Multitasking & crossteam collaboration skill
  • Communication, presentation and negotiation
  • Eager to learn & selfmotivated
  • Integrity, Logical thinking, Objectivity
  • Proactive & result driven

2. Skills

  • Graduated from economics, business administration, marketing or related fields
  • 2 years proven working experience in customer segment, loyalty, retail operations, customer service, customer experience, private banking, guest relations or partnership management
  • Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
  • Proficient in Microsoft Office 36
  • Good synthesis, analysis and reporting
  • Hands on experience with CRM software/system
  • Event planning & execution is an advantage


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