IT Support

5 months ago

Ho Chi Minh City, Vietnam Simpson Strong-Tie Vietnam Full time

Simpson Strong-Tie Vietnam

***
- Sabay Building, 427 Truong Chinh Street, 14 Ward, Tan Binh, Ho Chi Minh- Fresher Accepted- At office- Posted 3 hours ago- Skills:

- IT Support

English

Networking

**Top 3 reasons to join us**:

- 13th Salary; Performance bonus
- Premium health care for you and your family
- Opportunity to be on site in the USA

**Job description**:

- You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an **IT Support**, you will be responsible for **first level supporting on hardware, software, network and other management tasks**. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do:
**WHAT YOU’LL BE DOING**
- **Hardware and Software Operational Support**
- Setup computer and peripherals for users.
- Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers
- Analyze and support or cooperate with vendors to resolve problems.
- Install Window OS and other Software base on IT policy.
- **Help Desk Service**
- An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia.
- Receive and respond ticket on Service - Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app )
- Cover any occasional issues out-of-hours alongside a third party support provider.
- Training user knowledge related to IT scope.
- **Cooperate with IT Global Teams**
- Cooperate with IT Global Teams for global or local projects.
- Submit, assist or forward tickets to relevant teams.
- Propose appropriate IT solutions to Global Teams.
- **Management Tasks**
- Responsibility of monitoring about network, systems and other hardware operation.
- Manage IT Asset.
- Plan IT budget.
- Work with vendor for purchasing, contract, setup and maintenance IT items

**Your skills and experience**:

- If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

- At least 1-year experience of IT Support or vocational training on Windows Operating Systems.
- Have experience about customer service and communication skills
- English skills - ability to understand English in reading, writing and talking.
- Desktop and Laptop support skills (hardware and software) - Hardware and Printer peripherals support skills
- Any Certification on Microsoft and programming skills would be welcome - Any knowledge of Citrix or Cisco would be desirable.
- Basic TCP/IP Network and Microsoft Servers troubleshooting

**Why you'll love working here**:

- **Attractive salar**y with **100%** salary during **probation**
- **13th-month** salary, **Performance bonus**, Salary review annually
- Premium **health care** program for **employees **+ **one **of your beloved ones, Annual medical check-up
- **14 **vacation days, Christmas Day per year
- Opportunity to be **on-site in the USA**
- Chance to collaborate and **work with global stakeholders**
- Provide training to develop our employee‘s knowledge and skills (**Internal training**: Udemy, Pluralsight, and another online training course, TechTalk sharing within Software Development Division; **External training**: Management, English, Soft Skills,.)
- **Benefits for special holidays** (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children‘s Day )
- Company trip and Year-End party every year
- Social, sports and several team building activities
- Young, friendly and international working environment
- Modern working conditions and entertainment facilities at the office
- Snacks, tea and coffee all the time
- Compliance fully to Vietnam Labor code

**Simpson Strong-Tie Vietnam**:
We provide No-Equal Engineering Services including constructions, mechanical and software solutions.
- Company type
- IT Product
- Company industry
- N/A- Company size
- 501-1000 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT

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