Senior Account Manager
7 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Work closely with customers to onboard and provide best practices for effective implementation towards the customer’s goals and objectives.
- Develop short and long-term engagement goals in collaboration with the team and constantly check in with key contact and operations team of customers to maintain/improve learners; engagement rate delivery.
- Work with the Product and Engineer teams to manage CRM for customer ticket tracking.
- Monitors data from academic reporting systems for early alerts to admins and learners, identifying and providing timely interventions for those who are in need. Prepare and implement plans to work with inactive learners.
- Build basic practice materials for learners based on their learning needs.
- Work with BD for renewals/manage renewals
- Conduct exit interviews with ex-clients
- Report weekly/monthly/quarterly results
- Other relevant tasks assigned by the manager.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Having +4 years of experience in working with B2B Clients
- Experience in classroom engagement, training workshops (ESL teaching experience is a plus)
- Experience in software deployment for businesses.
- Proven work experience with a track record in Business Development or similar roles
- Detailed - oriented and Service - Oriented.
- Excellent communication, presentation skills, and negotiation skills.
- Native Vietnamese with English proficiency in listening, speaking, reading, and writing.
Benefit
- Working time: Mon-Fri (9am - 6pm), remote working and flexible working hour
- Social insurance, health insurance, unemployment insurance
- ELSA Pro during probation and 1 year account after probation
- Private Premium Insurance, Annual Health Check
- Experience the true startup spirit of a fast growing and well funded Silicon Valley startup
- Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth etc.
- Opportunity to create an impact on the lives of 1.5 billion language learners around the world
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Phát Triển Thị Trường
Trung cấp - Nghề
Không yêu cầu
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