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Sales Supervisor

4 months ago

Hanoi, Vietnam công ty tài chính tnhh mtv shinhan việt nam Full time

Sales operation planning, management and monitoring:
Delivery the sales targets
Ensure the changes in the policies are communicated in time to staff
Maintain of low attrition rate for agents and team leaders
Manage tele sales agents, field sales agent through team leaders
Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
Ensure all the audit requirements are met and follows the policies laid down by the company

People development, training and motivation:
Recruitment of agents
Termination of agents on account of non
- performance / disciplinary issues
Implementation of any process which helps improves process efficiency

Problem Complexity:
Routine Problem - Agent not reporting to work, non
- adherence of the process by an agent / team leader
Daily & monthly originations of loans/insurance policies
Non routine - Non
- cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non
- delivery of targets, reduction of no of seats Performance measures
Daily & monthly productivity MIS reflecting the calling & conversion metrics
Satisfactory Audit ratings and visit memo’s
Monthly Attrition MIS
Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.

**Yêu cầu công việc**:
Preferably Managers specializing in Sales - Tele sales/Telemarketing or equivalent

Knowledge: Should have basic knowledge of the financial/insurance products.

**Skills**:
Good communication skills
Good command over English.
Excellent MS- Office skills
Good team player & fast learner

Attitude

Positive thinking
Trust
- worthy
Proactive

**Quyền lợi**:
Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

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- 2024-02-03 10:10:26