Customer Care Staff
2 months ago
**Mô tả công việc**:
(Mức lương: Từ 7 triệu VNĐ)
- Frequently interact with guides and clients using the services in Hanoi, especially VIP clients to ensure they are enjoying the best services possible and update all relevant information
- Preempt difficult clients, quickly identify customer problems, resolve them within the authority or, for complex problems, direct to appropriate teams or authorized persons.
- Work closely with Operations and Sales and assist them by explaining clients' situations or advising solutions
- Following up all issues to make sure all problems are resolved
- Proactively updates Sales/ Reservations/ Operations of repeated issues and suggest solutions
- Greet groups over 10pax and assist in special circumstances, including emergencies by visiting airport or hospital any time, hospitality desk, check-in, check out,...
- Issue incident reports to assist with insurance claims
- Assist clients and Hanoi offices in emergencies situation (typhoon, forced cancellations...)
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Được đi du lịch 1-2 lần trong 1 năm
Được tham gia BHYT, BHXH, BHTN đầy đủ
Được tham gia gói bảo hiểm sức khỏe khi đủ thâm niên. Được khám sức khỏe định kỳ.
Được hưởng mức thưởng doanh thu theo tháng. Định kỳ tăng lương 1 năm/1 lần.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- QUALIFICATIONS AND KNOWLEDGE
- Tertiary studies in Tourism, Hospitality, Economics or Business
- Foreign cultures understanding
- EXPERIENCE & SKILLS
- Minimum 2 years in Customer Care Services
- Fluent written and spoken in English
- Good at MS Office
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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