Operations Feature Management

6 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Overseeing the operations feature request pipeline, ensuring efficient feature deployment, and maintaining comprehensive documentation
- Evaluate all feature requests from Operations departments and properly foresee the plan for change management
- Work closely with other operations teams to ensure the feature is delivered in the right way and improve the business at the end
- Perform testing the features to ensure features meet expectations before releasing
- Create detailed plans for feature rollouts, including scheduling and risk management to meet the timeline with no issues
- Maintain documentation of the features of the department
- Develop a deep understanding of the delivery company & actively identify operational issues and come up with feature solutions/improvements

**Requirements**:

- 1+ experience in a technology-driven industry, with a focus on feature management or project management
- Analytical and detail-oriented
- Good at task organization and multitasking skills
- Strong communication and teamwork abilities
- Knowledgeable in test processes is a plus
- Can-do attitude



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