Operation Manager

2 days ago


Ho Chi Minh City, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Company Profile:
Job Summary:
Oversee and manage Supply chain operations with overall responsibility for setting and delivery of strategy, implementation, and Service Operations for the Vietnam market.

Job Responsibilities:

- Defining operations strategy at a Country level in-line with Regional strategies, specifically to:

- Build bDP operations to be recognized as a market leading service provider
- Optimize operational processes & procedures to support scalability
- Continuously improve the customer experience whilst balancing cost base
- Develop a culture of continuous improvement
- Establish and lead best practices sharing discussions with regional Operations teams to build relationships and provide cross-pollination of ideas
- Effectively lead and develop the Operations team for Uninterrupted Operations within Claim operations and call center ensuring delivery of KPI’s achieved
- Ensures relationships between Service Managers & 3rd party network are met & customer expectations are met and identify new service providers to support strategic priorities based on agreed requirements
- Understands client requirements and objectives; translates client requirements into operational requirements to functional group. Clearly communicates vision and requirements to functional group
- Accountable for the delivery of multiple client projects that require coordination and orchestration across multiple internal stakeholders and delivery teams
- Recognizes operational risk factors early on and mitigates or creates contingency plans. Report out to executive team and/or client teams on results, risks, and opportunities identified
- Serves as a single point of contact for overall project issues.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Phụ cấp
- Du lịch nước ngoài
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- History of managing Supply Chain with good understanding of procurement and vendor management or General Insurance Claim Processing Industry
- Effective relationship management (with internal and external Customers).
- Experience from mobile and consumer electronics service sector will be added advantages
- Proven previous experience in team management is advantageous
- Collaborative, focused on delivery with ability to coach to achieve results but robust and challenging where needed
- Strategic planning experience
- Ability to appropriately prioritize and drive initiatives while operating in a highly matrixed environment
- Ability to prioritise by self and see the bigger picture
- Excellent communication skill - spoken and written English
- Professional attitude and appearance.
- Detailed oriented, organized, and able to work under pressure
- Self-motivated and ability to influence stakeholders under dynamic environment

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bảo Hiểm,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn,Tư Vấn Bảo Hiểm

Đại Học
Không yêu cầu



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