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Receptionist

4 months ago

Ho Chi Minh City, Vietnam Công Ty TNHH Yên Living Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Receptionist/Customer Care:

- Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
- Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
- Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
- Assist with planning, drafting announcement content and timely send necessary information to tenants.
- Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests' payments are carried out in a timely manner.
- Assist in the temporary residence registration process for tenants.
- Be involved in brainstorming, planning, preparing and organizing events for tenants and other social events organized by YÊN Living.
- Coordinate with the Sales & Marketing department to take potential tenants for viewings.
- Coordinate with the Sales & Marketing department in optimizing the amount of customer reviews on YÊN Living's OTAs, communication and social media channels.

Operations:

- Work closely with the housekeeping team to ensure the overall room’s look and feel for both existing and potential tenants.

Receive information/requests from tenants, check & monitor the issues and coordinate with the maintenance team/services regarding maintenance tasks arising from tenants' rooms and public areas.
- Monitor and update all necessary files related to maintenance and operation expenses.
- Support the Operations team in working with related maintenance/repair partners/service providers when necessary.
- Report to the line manager of remaining backlog tasks of the day for prompt handling.

Other related operations & customer care tasks assigned by the Operations & Customer Care Supervisor and/or the CEO.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Mức lương: 7,000,000 - 8,000,000. Xem xét tăng lương sau 6 tháng làm việc.

**Salary**: 7,000,000 - 8,000,000. Salary review with a potential raise after 6 working months

Giờ làm việc: luân phiên ca theo tuần

Working hours: Shift rotation by week
- Ca hành chính: 8:00 - 17:00 (Nghỉ trưa: 12:00 - 13:00), 6 ngày/ tuần

Part office time: 8:00 - 17:00 (Lunch break: 12:00 - 1300), 6 days/week
- Ca chiều: 12:00 - 21:00 (Nghỉ giữa ca: 16:00 - 17:00), 6 ngày/ tuần

Afternoon shift: 12:00 - 21:00 (Shift break: 16:00 - 17:00), 6 days/week
- Thưởng các dịp lễ, Tết

Bonus for public holidays
- Chế độ bù ngày nghỉ/lương khi tăng ca, làm việc vào ngày lễ

A fair compensation scheme for working overtime or working on public holidays
- Đóng BHXH, BHYT, BHTN

Social insurance, health insurance, unemployment insurance
- 15 ngày phép năm

15 days annual leave
- 02 bữa ăn thân mật cho nhân viên mỗi tháng

02 team building meals per month
- Du lịch, nghỉ mát hàng năm

Annual outing trip
- Lương tháng 13

13th month salary
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- A university graduate of any business-related majors with at least 1 year of working experience in Customer Service; experience in Hospitality or Real Estate is a plus but not a must.
- Able and willing to work both independently and as a team.
- Comfortable in learning and using necessary softwares and online productivity tools on a daily basis - Channel manager, OTA, Mailchimp, Google Workspace, Asana, Slack, etc.
- Can-do attitude with an attention to details.
- Fluent English communication (listening, speaking, reading and writing)
- Organized and capable of multitasking
- Honesty, agility, able to work under pressure

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Dưới 1 năm