Director of Rooms

2 weeks ago

Ho Chi Minh City, Vietnam Park Hyatt Saigon Full time

Summary

Park Hyatt Saigon is the French mansion by the Opera House, a _sanctuary of peace_ in the middle of one of Asia’s most bustling cities.

Amongs 16 awards in the past 4 years, these marvellous achievements_ _are_ _inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:
**2021 Best 500 Hotels in the World, Travel and Leisure**

**2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia**

**2019 The Top 100 Hotels in the World, Travel and Leisure**

**2019 The 10 Best City Hotels in Asia, Travel and Leisure**
- _Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become **a landmark**, one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotel’s future goals and position.

Currently, Park Hyatt Saigon is looking for a **Director of Rooms. **Join with Hyatt corporation to discover your place to shine in our warm, respectful, and inclusive culture.

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.

**Job description**:
**Administration**

Ensures that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

Represents the Rooms function on the hotel's Executive Committee.

Oversees the preparation and updates of individual Departmental Operations Manuals.

Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Ensures that all associates deliver the brand promise and provide exceptional services to guests and internal customers at all times.

Spends time in public areas observing associate-guest interaction and talking with guests, working through Heads of Department to coach associates in guest service skills as necessary.

**Financial**

Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that each revenue generating department (e.g. Rooms, Telephone, Guest Laundry) is operated in line with maximising revenues and profit through upselling, pricing activities and proper yield management, while delivering on the brand promise.

Strategically analyses business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.

Proactively manages costs based on key performance indicators, working through the respective Heads of Department as appropriate.

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

**Marketing**

Prepare, utilises and updates an Annual Marketing Plan, broken down as necessary by division and/or department.

Constantly evaluates local, national and international market trends, vendors and other hotel operations to make sure that the hotel’s own operations remain competitive and cutting edge.

Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

Actively participates in weekly yield and revenue management meetings, oversees the appropriate pricing structures to maximise yield and overall profits.

Entertains frequent and potential customers, in liaison with the Marketing Department.

**Operational**

Oversees the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make adjustments where necessary.

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