Assistant Director of Rooms

6 days ago

Ho Chi Minh City, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms.
- The position ensures Rooms Operations meet the brand’s standards and targets customer needs.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Ensures that standards and procedures are being followed.
- Assists in leading specific team while meeting or exceeding property goals.

Supporting the Leading of Rooms Team
- Champions the brand’s service vision for product and service delivery.
- Monitors and promotes room rates, specials, and promotions at the residence.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget
- Verifies accuracy of room rates to maximize revenue opportunities.
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service within guidelines.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Interacts with guests to obtain feedback on product quality and service levels.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive salary & Service charge
- 16 annual leave days per year
- 05 working days per week - 2 days off per week
- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
- 13th salary month.
- Training and career development by MARRIOTT INTERNATIONAL.
- Employee discount rates for Room and F&B at Marriott Hotel.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Education and Experience
- High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Thư Ký

Đại Học
Không yêu cầu

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