Duty Manager

4 months ago


Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24026567

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Duty Manager

    4 months ago


    Hanoi, Vietnam Pan Pacific Hotels Group Full time

    **Vietnam*** **Pan Pacific Hanoi*** **Rooms*** **Job Grade**: Full Time Enjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites. If you have a passion for the industry and are driven by...

  • Duty Manager

    3 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23107725 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the computer...

  • Duty Manager

    4 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24066115 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the...

  • Night Duty Manager

    4 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23145580 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...


  • Hanoi, Vietnam Qatar Airways Full time

    We are recruiting for an Airport Services Duty Officer based in Hanoi, Vietnam. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...


  • Hanoi, Vietnam Qatar Airways Full time

    **About the role** We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Hanoi, Vietnam. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be...

  • Duty Manager

    4 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23153164 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Duty Manager

    4 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061840 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...

  • Duty Manager

    4 months ago


    Hanoi, Vietnam lotte hotel hanoi Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Duty Manager - Quản Lý Ca Trực**: - **Mã tin đăng: 3506617**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23132389 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems processing credit...


  • Hanoi, Vietnam Melia Vinpearl in Central Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 2. Provides functional assistance and direction to all departments. 3. Cooperates, coordinates and communicates with other hotel departments as required. 4....


  • Hanoi, Vietnam SMARTOSC Full time

    Design plan, budget and implement administration duties - Build, maintain and improve continuously procedure in Administration Department - Operate and manage duties related to Administration such as: - Manage asset - Manage, purchase, maintain equipment - Set up office, office landscape - Support clerical duties, advanced request, payment request between...


  • Hanoi, Vietnam DEEP C Industrial Zones Full time

    **Main Duties/Responsibilities**: - Organizing and supervising the security team to ensure all members are competent to undertake their duties in access control, patrolling, and other duties from time to time;- Completing all necessary papers works and reports as required by the Property Manager in the domains of security, maintenance and repair of the...

  • Account Deputy Manager

    4 months ago


    Hanoi, Vietnam Employment Vietnam Full time

    **Location**:Hanoi, Vietnam **Industry**: Insurance **Main Responsibilities**: Execute operational duties in customer service as instructed by the Manager/Branch Director, adhering to service standards, including but not limited to: - Compile presentation materials and pertinent documents for client meetings, gather client data, and liaise with insurers...

  • Contract Manager

    4 months ago


    Hanoi, Vietnam Faro Recruitment Vietnam JSC Full time

    **[HA NOI] - LOOKING FOR - CONTRACT MANAGER** - Working: Tay Ho District - Ha Noi, Viet Nam - Salary: $1.700 - $2.000 - Phone: 0987083864 - Ms. Hồng (Faro's client is a Korean and Japanese joint venture specializing in power and oil and gas business) *** The Contract Officer is responsible for managing and overseeing all company commercial contracts and...

  • Operations Manager

    3 months ago


    Hanoi, Vietnam Aus4Equality | GREAT Full time

    **OPERATIONS MANAGER (Re-advertised)** **Location**: Hanoi with travel to project field (Lao Cai and Son La) **Reporting To**: Team Leader **Statement of Duty**: The Operations Manager will have oversight of all operational functions of the Program and will work closely with the Program Team Leader, Deputy Team Leader, and Cowater Contractor...

  • Security Manager

    4 months ago


    Hanoi, Vietnam No 9 Cat Linh Street, Dong Da Dist, Hanoi, Viet Nam Full time

    **Job Description**: - Establish good communication and good will with informal leaders and relevant members of local community - Coordinate and organize the day to day operations of the department including planning and controlling - Manage the develop and implementation of departmental standards - Ensure all patrolling, inspection and escort duties are...

  • General Manager

    3 months ago


    Hanoi, Vietnam Keppel Land Limited Full time

    1) Operational Scope Manage the day-to-day operations of the mall to ensure mall is in tip-top condition and of quality excellence. Develop operations and maintenance strategies to ensure the effective deployment of resources. Prepare and present detailed reports, both on regular basis and as necessary, depending on the nature of the report. Develop...

  • Hall Manager

    4 months ago


    Hanoi, Vietnam Restaurant Pepe La Poule Full time

    **Mô tả công việc**: (Mức lương: 11 - 17 triệu VNĐ) - Essential daily duties & responsibilities - Organize the staff on the floors/Organize and supervise the shift. - In charge of daily goods ordering. - Responsible for the opening preparation/closing process. - Lead daily staff briefing. - Manage the reservations. - Cashier duty. - Make sure...


  • Hanoi, Vietnam AVPlacements Full time

    AVPlacements are recruiting for an experienced professional who is passionate about aviation to Lead our clients management team within Hanoi - Self-starter, fresh ideas, - new ways of working, - Think outside the box and embracing change is what we are looking for **Responsibilities** - Full management of the operation and service delivery to our...