Customet Support Senior Associate
2 weeks ago
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**
**Working Arrangement**
Hybrid
**1 **. **Giám sát và hỗ trợ **tuyển dụng đại lý và các công việc hành chính văn phòng (Monitor and support agency recruitment and other admin tasks)**
- Trực điện thoại tổng đài văn phòng (Be the receptionist)
- Hỗ trợ công tác chuẩn bị các lớp MIT tại khu vực (Handle logistics for MIT classes)
- Báo cáo bán hàng khuyến mãi (Handle promotion gifts report)
- Các công việc hành chính khác (Handle other admin tasks)
**2. Giám sát và thực hiện thu phí bảo hiểm, chi tiền bảo hiểm (Monitor & perform premium collection and disbursement task)**
- Thu phí bảo hiểm từ khách hàng, thu phí viên và đại lý (Collect premiums from clients, agents and collectors)
- Yêu cầu, in và cấp phiếu thu tương ứng khi thu phí từ khách hàng (Request, print and issue receipts to clients when collecting premiums accordingly)
- Chi trả các khoản thanh toán cho khách hàng (Disburse money to client according to respective DNRs)
**3. **Giám sát và hướng dẫn hỗ trợ đội ngũ đại lý (Monitor & conduct agency support)**
- Giải đáp thắc mắc của đại lý liên quan đến quy định hành chính (Guide agents admin procedures)
- In và phát phiếu thu cho đại lý (Request and Print receipts for agents)
- Thực hiện các công việc hỗ trợ hành chính khác (Do other agency admin tasks)
**Giám sát và **trả lời điện thoại, gọi điện cho khách hàng, tiếp khách hàng đến trực tiếp văn phòng (Monitor and receive calls from clients and welcome walk-in clients)**
- Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chính liên quan đến hợp đồng bảo hiểm (Reply clients’ inquiries about policy and admin procedures related to policy)
- Hướng dẫn khách hàng thực hiện thủ tục hành chánh khi khách hàng yêu cầu (Guide clients to fullfil admin procedures according to clients’ requests)
- Gọi điện cho khách hàng chúc mừng hợp đồng đã được cấp hoặc hỏi thăm thêm thông tin về hợp đồng hoặc thông báo về các sản phẩm/chương trình của công ty (Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies)
- Tư vấn khách hàng duy trì hợp đồng (Handle policy conservation)
- Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại (Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients)
- Thực hiện các công việc liên quan đến khiếu nại từ Khách hàng (Complaint handling)
**5. Kiểm soát và thực hiện các cuộc gọi chủ động đến khách hàng (Handle outbound calls to clients)**
- Chúc mừng hợp đồng mới cấp (Welcome calls)
- Thông báo kết quả bồi thường (Inform client of claim result)
- Kiểm tra ngẫu nhiên HĐ trước khi cấp theo yêu cầu của bộ phận thẩm định (Random check call to client before issuing policy)
- Liên hệ KH theo danh sách từ POS (Policy suspense, unsuccessful bank-transfer )
- Liên hệ với khách hàng hỏi thăm thông tin địa chỉ gửi thư và hướng dẫn khách hàng làm thủ tục thay đổi (nếu có) trong trường hợp thư bị trả lại (Contact clients to ask clients’ address and guide client to address change request (if any) in case mails are returned).
**6. Các công việc khác (Other tasks)**
- Yêu cầu và giao hóa đơn cho khách hàng khi có yêu cầu (Request and delivery issued invoice to Client when Client’s request)
- Đảm bảo thông tin của khách hàng được bảo quản tuyệt mật tại các khu vực phụ trách (Ensure client’s information is kept confidential at respective locations)
- Tuân thủ các chính sách/ quy định của công ty (Ensure company policies/ regulatory/ requirements are followed at respective location)
- Hỗ trợ thực hiện công việc của bộ phận khi cần (Support daily team tasks when necessary)
- Hỗ trợ công việc khi đồng nghiệp nghỉ phép (Back up for Colleagues)
- Đảm bảo hoàn tất công việc hàng ngày chính xác và kịp thời (Ensure to complete daily work exactly and timely)
- Quản lý tài sản, cơ sở vật chất và chi tiêu của văn phòng (Control expenses within budget a
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