Associate Clinical Support Manager

7 months ago

Hanoi, Vietnam AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

We are looking for an enthusiastic individual to join the SEA clinical team. The position is responsible for overseeing clinical activities within the Singapore market and for providing in-house clinical guidance and support as well as clinical customer support. The position will work cross-functionally with the Vietnam team to deliver an excellent customer experience clinically for all Invisalign and Invisalign Go Providers within the Vietnam market.

The role is based in Danang/Hue, Vietnam

**In this role, you will**

Essential duties include but are not limited to the following:
Deliver Results
- Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for Vietnam by partnering with sales team to visit customers who need intensive clinical support
- Responsible for the working with assigned accounts and team within Align Tech (Vietnam), including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff;
- Provide all appropriate reporting to the Senior PDM/TMs (Vietnam) including feedback from customers on a weekly and monthly report
- Work closely with co-colleagues to develop a high-performance team in Vietnam and within SEA.

Drive the Best Outcomes
- Provide Product and Clinical Training and knowledge to assigned accounts.
- Provide appropriate training and field coaching as required to all SEA Team members, distributors and all external customers
- Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,
- Keep abreast of what competitors are doing; and update SEA Marketing Manager of market intelligence and pulses in the market.
- Providing continuous education to staff especially sales and marketing team and training when there is new product launch;
- Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
- Be responsible for all quality updates records and customer product feedback for Vietnam market.

Lock in Key Relationships
- Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitter to develop Invisalign business

**In this role, you’ll need **
- Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
- With 2 years of working experience in a corporate environment
- Experience in training dentists/orthodontists
- Proficient in English
- Effective communication and presentation skill
- Provide support to audit processes and quality management system as required

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just so

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