IT Support Engineer

3 weeks ago


Hanoi, Vietnam Mossad Vietnam Co., Ltd. Full time

**Key Roles & Responsibilities**
- First point of contact for all employees in the company. Other issues involving network, server or telephony services should be escalated to Level 2 & 3 using the tools which will be provided by the company
- Logging and process request/escalation tickets using the ticketing system provided by the company
- Support and problem-solving of a standardised workstation environment
- On-site support solves problems related to peripheral printers, network printers and other common peripheral devices
- Incidents and service request which requires maintenance of printers or peripheral devices will be directed to the device maintenance party according to the contract the device is tied to
- On-site support solves problems regarding the workstation network issues and cross-connections as part of standard service. The initial troubleshooting needs to be performed to evaluate the extent of the situation and escalate to the network team providing all the relevant information
- Maintaining compliance with all company policies and procedures
- To support projects requirement and deliverable when needed

**Key Qualifications & Skills**
- Minimum Degree in Information Technology or equivalent in relevant discipline
- Minimum 2 years of working experience in PC, hardware, software support & IT security, preferably
- Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
- Level 1 & 2 Support

**Key Requirements**
- Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
- Good understanding in speaking & writing in English
- **Able to start work immediately or within short notice**

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: From 14,000,000₫ per month

**Experience**:

- IT Desktop Support: 2 years (required)

**Language**:

- English (required)

Application Deadline: 2023/08/11
Expected Start Date: 2023/08/14


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