Training & Quality Assurance - Customer Excellence, Spx Express

Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Tóm tắt công việc - Define, customize the software development process in the projects based on the company process. - Monitor process compliance - Periodically perform process audit and product audit. - Prepare QA reports and send to Managers or clients as needed. - Consult client, Project...

**1. Job Identification**: - Position :Field QA Assistant and Trainer - Department : QA - Location : Long An based (ideally) and travel in Mekong Delta **2. Key Organizational Relationships** - Reports to : QA Manager - Supervises : Trainer secretary and field QC (under QA Manager appraisal) - Coordinates : Các Phòng Ban / All Depts **3. Principal...

**Mô tả công việc**: (Mức lương: 10 - 20 triệu VNĐ) - Establish and improve processes to align with project and company requirements. - Monitor project progress, assess risks, and ensure compliance with quality standards. - Review project documentation, reports, and ensure completeness of deliverables. - Implement and maintain quality assurance...

**QA Role and Responsibilities**: **Required Competencies**: - Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases - Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly - Have strong...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Our Company** We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Process Definition and Improvement: - Develop, implement, and maintain software engineering processes aligned with organizational goals and industry standards (e.g., CMMI, ISO 9001, ISO 20000, ISO 27001). - Identify gaps in current processes and propose improvements to enhance efficiency and...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Process Definition and Improvement: - Develop, implement, and maintain software engineering processes aligned with organizational goals and industry standards (e.g., CMMI, ISO 9001, ISO 20000, ISO 27001). - Identify gaps in current processes and propose improvements to enhan ceefficiency and...

**Mô tả công việc**: (Mức lương: 2 - 5 triệu VNĐ) Droppii is on a mission to become the world's leading e-commerce platform for consulting products - a pioneer in creating standards and values for consulting products. We are seeking a highly motivated and detail-oriented QA Intern to join our team. This internship offers an excellent...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and implement QA strategies and processes. - Conduct regular audits and create detailed reports. - Work closely with cross-functional teams to identify and resolve quality issues. - Ensure that products meet the highest standards of quality and reliability. - Continuously improve QA...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

I. ABOUT THE ROLE Listen call recording/ real time agent consult to consumer. Quality scoring agent calls. Detect and record non-compliance found. Proposed report and training plan for agents. Coordinate with Trainer and Teamlead to coach and train agents. Propose solution to improve call quality and sales efficiency. Other tasks assiged by OM. II....

DepartmentData Science- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Data Science team drives the growth of Shopee by using scientific methods to power key business processes, and elevate our business models based on a deep understanding of the business strategy. We aim to serve our users better via best practices in AI...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Review recorded and live calls to ensure that proper steps were taken, assessing representatives’ compliance to process and adherence to procedures/ scripts. - Identify performance weaknesses, unclear processes, product confusion and incidences of high call volume and provide feedback to Dept...

**JOB DESCRIPTIONS** - Consulting and planning to build integrated management system SHEQ in the whole corporation according to IMS / ISO 9001, 14001, 45001, 22000, C-TPAT / TAPA, - Research/report on new SHEQ management systems, development trends and economic development policies of markets/customers. - Organize the implementation, evaluate the...

**Quality Assurance Specialist (QA/QC) - Up to $1200**: SILKWIRES DIGITAL AGENCY - Ứng Tuyển QA QC Tester Fresher Accepted - Đăng nhập để xem mức lương - 37 Ký Con, District 1, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 5 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Professional and innovative working environment - 15-18...

**Mô tả công việc**: (Mức lương: Thỏa thuận) YOUR TASKS - Define software quality assurance plans for product development and process planning, taking existing processes and methods into account. - Ensure that process, methods and tools in software development are used in the existing scope. Define and monitoring the quality target along with...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...