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Account Relationship Officer, Ho Chi Minh City

1 month ago

Ho Chi Minh City, Vietnam British Council Full time

Account Relationship Officer, Ho Chi Minh City

**Date**:10-Mar-2023

**Location**: Ho Chi Minh, East Asia, VN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Contract Type - Fixed term contract | Pay Band - H/4 | Location - Ho Chi Minh City, Vietnam**

**Role Purpose**

The role purpose of
**Account Relationship Officer** in the British Council Vietnam, Ho Chi Minh City is to The purpose of this role is to support building of key relationships, undertake research to identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required proactively support and follow up with the resolution of resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account strategy and plan.

**Main opportunities/challenges for this role**:

- Understand country/ key account situation and highlight possible opportunities.
- Providing timely feedback on key account scenario’s that have changed
- Supporting the achievement of sales/ account targets and ensure customer satisfaction

**Main accountabilities but not limited to the following**:
**Commercial planning**
- Supports standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using set of corporate processes, techniques
- and report templates.

**Market and customer intelligence**
- Ensures product/sector knowledge is up to date and able to match to client needs
- Provides account specific input into market intelligence activities, innovation and business development/marketing plan/targets
- As required, supports the use of range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends - e.g. customer segmentation, demographic profiling, competitor tracking and measurement of market share.

**Winning business (the tasks in this section looks managerial)**
- Executes and supports tasks assigned towards B2B2C sales, to fill capacity
- Adheres to Relationship Management practices
- Supports management in building and developing networks around existing clients to cultivate segments
- With guidance from management, undertakes tasks which supports the development bids, tenders and proposals

**Account and stakeholder management**
- Executes tasks to support the delivery of Account Plan
- Links with B2B support from Operations team, as directed to ensure quality of delivery to support account relationship.
- Links with Marketing as directed, to support activities related to targeted events and campaigns
- Works to defined Account Relationship standards and frameworks.
- Maintains accurate and up-to-date records and data in order to support effective and coordinated account management across the organisation.
- Conducts basic research, into business activities, challenges and key personnel in target customer, partner or sponsor organisations to support the exams business in
- developing new business and cultural relations opportunities for the BC.
- In accordance with an agreed account management plan, supports activities related to coordination between stakeholders in key client/partner/sponsor organisations and
- the exams business - e.g. meetings, conference slots, sending targeted marketing or thought leadership materials etc.

**Analysis and Reporting**
- Using standard procedures and templates, regularly records operational activity and performance data, to support management in making timely and effective business
- decisions
- Supports the contribution of data as required, to enable the development and distribution of high quality, customer and market-focused marketing collateral

**Leadership and management**
- Prioritises own work activities, from long terms plans into day to day activities.
- Builds relationships and work with others internally/externally to grow the business.

**Role specific skill, knowledge and experience**:
Demonstrable experience, in large complex international organisation of:

- Experience of managing relationships with account clients
- Supporting the implementation of business development or marketing plans
- Competent IT skills
- Excellent communication and people skills
- Very good problem solving skills
- Attention to meet deadlines and ensure accuracy
- Working with Children (i.e. Effective communication and engag

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