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Customer Care Staff

4 weeks ago

Ho Chi Minh City, Vietnam Adecco Full time

**Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint during the shift; determine the cause of the problem; select and explain the best solution to solve the problem.
- Directly manage requests/questions/information during the shift through communication channels: switchboard, Zalo, Line, Skype, etc.
- Coordinate with relevant departments to handle students' requests/questions.
- Fully record students' inquiries/requests into the management system.
- Maintain the service quality of the product through the attitude, communication channels with customers.
- Perform other tasks related to taking care and supporting students as assigned by direct manager/supervisor.

**KPIs**:

- 100% of requests/questions during the shift are received and handled.
- Level of student satisfaction about the service (periodic survey).

**Experience requirements**:

- Target audience: at least 6 months working experience.
- ** Mindset**
- Love the profession of customer service
- Logical thinking, careful, meticulous
- Able to work independently and under high pressure
- Love & passion for working with customers and willing to work in a Start-up environment.
- ** Skills**
- Good communication
- Basic English
- Ability to grasp information and express well

**Education requirements**:
College/University degree, preferably in Business Administration, Commercial Economics, Marketing, Customer Service.

**Contact Person**:
My Nguyen

Adecco

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