Director of Room

**Hạn nộp**: 15/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Phan Thiết - Bình Thuận
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
19/12/2024 16:33
MÔ TẢ CÔNG VIỆC
Responsible for the overall management of the resort's guest rooms and related areas, including housekeeping, front desk, and guest services. Leading the Rooms Division team to achieve and exceed the hotel's financial and operational goals, while maintaining the highest levels of guest satisfaction.
› Oversee and Ensuring all Rooms division quality and standards. Ensure that hotel policies are administered fairly and consistently, that disciplinary procedures and documentation are completed in accordance with standard operating procedures and local standard operating procedures (SOPs and LSOPs).
› Manage day-to-day operations of the division, ensuring that all guest needs are met in a timely and efficient manner.
› Developing standard operating procedures for housekeeping, front desk operations, and other areas of the division.
› Lead the Rooms Division team, setting clear expectations, providing ongoing coaching and feedback, and ensuring a positive and productive work environment.
› Work closely with other departments, including sales and marketing, food and beverage, and engineering, to ensure that all guest needs are met and that the hotel operates smoothly and efficiently.
› To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
› Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.
› Matters pertaining to Front Office & Housekeeping operations
› Other tasks shall be assigned by management team
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive salary package
Annual Leave
Meals, accommodation
Healthcare Insurance
Work Permit, Visa/temporary Resident card
Other benefits under Company's policies
YÊU CẦU CÔNG VIỆC
- Bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;
- 4 years experience in the guest services, front desk, housekeeping, management operations, or related professional area.
- Fluent English.
- Experience with Hotel Opera PMS systems.
- Strong leadership skills and able to inspire and motivate staffs.
- Excellent communication skills and be able to communicate effectively with staff, guests, and other departments.
- Strong attention to detail and be able to ensure that rooms are clean and well-maintained.
- Strong financial acumen, with the ability to develop and manage budgets and analyze financial data.
- Excellent problem-solving and decision-making skills, with the ability to think creatively and strategically

YÊU CẦU HỒ SƠ
- CV with photo
- Other proffessional documents