Operation Manager

3 months ago

Khánh Hòa, Vietnam Crystal Bay Tours Full time

Operation Manager - in charge of East Asian market (Taiwan, Chinese & Korean) - based in Phu Quoc
**Hạn nộp**: 21/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Giờ hành chính
Loại hình
Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
09/10/2024 09:41
MÔ TẢ CÔNG VIỆC
Participates in the development and implementation of business strategies for the company which are aligned with Crystal Bay Tours ’s overall mission, vision values and strategies.
- Participates in the development of the company’s business strategies.
- Develops and implements strategies for company operations that support achievement of the company’s goals.
- Monitors status regularly and adjusts strategies as appropriate.
- Develops the annual budget in conjunction with the Executive Board and Board of Director.
- Participates in the development of the annual marketing, sales and yield management plans and strategies.
- Continually improve company operations and adheres to the company brand standards.
Maximizes profitability and revenue by directing the company operations (including touristic and flights operations)
- Directs company operations in accordance with CB and the company’s standards of operations.
- Develops and implements operating procedures and standards that support employees’ in their effort to deliver service and teamwork
- Analyses business results on a regular basis and takes actions to improve results as appropriate.
- Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis.
- Sets objectives for each department and supervises the department manager.
- Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action.
- Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
Develops and implements strategies and practices which support employee engagement.
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.
- Communicates performance expectations and provides employees with on-going feedback.
- Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.
- Drives employee engagement through the creation and implementation of departmental action plans.
Adheres to company policies and procedures.
- Keeps the Chief Operating Officer promptly and fully informed of all problems or unusual matters of significance.
- Communicates effectively with guests, co-workers and the Chief Operating Officer
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Company to the public
- Assists in the development of the Company business plan and ensures the department has an overall understanding of its goals and objectives.
Detailed duties
- On behalf of Crystal Bay - Asia, being in charge of operation process with Service partners in Phu Quoc branch.
- Supporting the operation department, reservation department in handling and solving issues.
- Researching and producing Tour products for Phu Quoc branch.
- Looking for Service partners.
- Dealing and achieving contracts of services, terms, price which are offered by Partners then getting approval from Executive Board.
- Preparing Tours Programs (schedule, destinations, services...) with detailed such as tour cost, price of sale for group of guest/ VIP guest/ Individual guest
- Supervise the management of tour sale for tour guides.
- Perform other tasks and requirements as assigned by Operation Director.
QUYỀN LỢI ĐƯỢC HƯỞNG
- Dynamic and inclusive working environment
- Professional and experienced colleagues
- Competitive salary, benefit and bonus package
- Clear career advancement opportunities

YÊU CẦU CÔNG VIỆC
- Good knowledge and experience of Asian market (Taiwan, Chinese, Korean)
- Minimum of three years work experience in similar position or company management
- Bachelor’s degree preferred.
- Experience managing to brand touristic preferred.
- Experience managing owner relationships.
- Able to resolve conflicts guests, supervisor and employees.
- Able to collaborate effectively with other company employees and managers to ensure teamwork.
**- Knowledge or company operations including**: prepar

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